Junior People Applications Support Specialist - FARFETCH

Location
PT Flexible Office Location
Posted
13 Jan 2022
Closes
03 Mar 2022
Ref
003a69ff-8da2-4dd2-a93f-ad69cbb10c44
Function
Human Resources
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

PEOPLE TEAM

We're a global and collaborative team with the mission to create a "Happy People Revolution", by building a world-class company and inspiring Farfetchers to live our values and grow with us. We foster our consciously inclusive culture by empowering individuality and building a diverse brand people dream to be a part of.

PORTUGAL

Our Portugal offices are located in four of the country's most vibrant cities - Braga, GuimarĂ£es, Lisbon and Porto, known for their rich historical background and warm atmosphere. The teams working in Portugal cover all areas of FARFETCH, from Digital Production to Operations, People and Technology. In our GuimarĂ£es and Porto offices you can experience the latest fashion trends in our European Production sites, and in our Braga, Porto and Lisbon offices you can immerse yourself in the tech world!

THE ROLE

An exciting opportunity has come up in our People Applications Support team! As part of this team, reporting to the People Applications Support Supervisor, you will be helping other Farfetchers to take full advantage of our People Systems in their daily jobs as well as shaping the future of the company by optimization of all the people related processes and software.

WHAT YOU'LL DO

    • Support fellow Farfetchers on using the available People solutions, taking full advantage of their potential;
    • Follow internal processes on incident resolution (including escalation) within the supported applications;
    • Troubleshoot and help resolve People systems issues;
    • Work together with the remaining People Applications team to provide the best user experience to all Farfetchers, by identifying and recommending product and process customization, enhancements or workarounds;
    • Participate on the test of new features and configuration changes;
    • Help in the identification of end-user training needs and build training materials;
    • Communicate received feedback to senior team members;
    • Document and log work efforts, including all client support requests;
    • Manage tasks autonomously, following the severity policy;
    • Deal with confidential information.


WHO YOU ARE

    • Experience in HR processes and systems;
    • Experience in Help Desk/Service Support is a plus;
    • Amazing at researching, solving problems and documenting solutions;
    • Great at communicating with team members and internal customers;
    • Passionate for helping others to get a solution to their needs;
    • Curious to keep learning more about systems in a technical point-of-view;
    • Flexible, excelling in a dynamic and constantly changing environment;
    • Proficiency in English (required);
    • Team player attitude.


REWARDS & BENEFITS

    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program
    • FARFETCH Equity plan


EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.


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