Business Change Analyst

90 Peterborough Road, London, SW6 3HH
13 Jan 2022
13 Feb 2022
Contract Type
Full Time

We are looking for a Business Change Analyst to join the Business Change Department based in our head office in Parsons Green.

The role of the Business Change Department is to review existing processes, analyse and evaluate potential projects and manage the implementation and embedment into the business.

The Business Change Analyst supports the Business Change Department in rolling out change programmes by working with the end users on change documentation, testing, training, and support during the embedding stage.


Key Responsibilities and Duties:

This will include but is not limited to:


  • Work closely with the business functions to develop an understanding of how the various business systems and operational processes tie together.
  • Support the Business Change Department with change projects. This includes:
  1. Scoping, requirements gathering, evaluation, business case
  2. Process documentation and mapping
  3. Testing
  4. Training documentation
  5. Embedding change via support & monitoring
  6. Contributing to ROI/Lessons learnt
  • Work closely with business users and 3rd parties to ensure the smooth running and delivery of projects. This includes:
  • Helping translate business requirements to consultants and vice versa
  • Helping complete action points and meet deadlines
  • Support the creation of test strategies through user acceptance tests ensuring users undertake test duties to established standards, working to ensure that training and documentation is produced.
  • Effectively communicate completed projects to the IT Team. This includes training, documentation, and handover.

Key Skills, Experience and Knowledge Required:

  • Degree educated preferably in Business Management, Information Technology, Finance or equivalent.
  • Experience of working within a premium or luxury fashion retail business that operates across multiple business units desired but not essential.
  • Experience of working as a business analyst or consultant in a similar capacity desired but not essential.
  • Experience of change documentation and process flow mapping.
  • Experience of testing system changes.
  • Experience of working on process improvement or system projects.
  • Excellent organisational and time-management skills.
  • Demonstrable attention to detail.
  • Solutions driven, able to identify and propose effective solutions to complex issues while maintaining a positive attitude.
  • Demonstrable critical thinking, able to analyse and execute decisions.
  • Resilient, able to maintain focus and motivation.
  • Experience of managing change effectively.
  • Collaborative, able to identify, challenge and advise key stakeholders appropriately.
  • Data driven, experience of making recommendations and reporting on success.
  • Ability to demonstrate an understanding of the strategic direction of the business.


JOSEPH Company Values


We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time.


How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles.

Attention to detail

Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers.


Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.


At JOSEPH, we are committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor.

By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until such time that our recruitment and on boarding process is complete. In connection with your application, we must process your personal data, although this will be used for recruitment purposes only. Please refer to our Applicant Privacy Notice located on the JOSEPH Website for further details.