Analytics Lead - FARFETCH

Location
PT Porto
Posted
14 Jan 2022
Closes
17 Mar 2022
Ref
444479f3-ed02-4aa5-ac89-090ecd130685
Function
Operations
Level
Manager
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!

THE ROLE

The Payments and Fraud Analytics team is looking for someone to lead one of the impact areas of the team that are Data foundations and Reporting & Insights. Reporting to the Analytics Manager, you will develop a team of business analysts and determine the strategy and the roadmap for the impact area. The Analytics team is responsible of ensuring analyses a wide array of inputs to create strategies and insights that shape our payment and fraud proposition. In the Payments and Fraud department, our goal is to ensure that we give our customers a frictionless and safe experience when buying on the Farfetch platform.

WHAT YOU'LL DO

    • Develop a team of motivated business analysts;
    • Help shape the strategy for managing data in the Payments and Fraud area, and ensure this data is used to make meaningful decisions and prioritize how we improve the experience of our customers;
    • Create strategies to help the department reach the goals relating to customer experience, revenue and cost;
    • Immerse yourself in data and support the team on finding opportunities to improve our Indicators;
    • Work with the Payments and Fraud Partnership team to create strategies for delivering insights to our Stakeholders;
    • Support and deliver projects with a variety of teams such as technology, finance, commercial, marketing and other operational teams.


WHO YOU ARE

    • 4+ years of relevant experience as a Business Analyst or Data Analyst, with 1+ year leading people;
    • High proficiency in SQL (SQL Server, BigQuery, or similar);
    • Experience using data visualization tools (Looker, PowerBI, Tableau, or similar);
    • Knowledge of statistical programming languages like R or Python is a plus;
    • You're passionate about leading and developing a team;
    • You can work with a high degree of independence, and in situations of uncertainty or ambiguity;
    • A natural organizer, able to break complex challenges into easy to manage parts;
    • A team player that knows how to work with others;
    • Fluent in English.


REWARDS & BENEFITS

    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program
    • FARFETCH Equity plan


EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.


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