Marketing Technology Manager (Remote, Americas)

Do you love connecting systems and solving complex problems using technology and data? Would you jump at the chance to build a world class revenue generating marketing tech stack? We're looking for a Marketing Technology Manager to marry our Commercial Revenue Marketing functions with the technology that delivers it. As a Marketing Technology Manager on the Revenue Technology and Operations team, you are a technically savvy individual with a deep expertise in Marketing Operations, acquisition funnels, their associated technologies and a strong understanding of the needs of today's digitally connected customer. You have implemented common marketing tools multiple times in the past for complex multi-product teams, and are comfortable driving strategy, interfacing with internal teams, and solving technical issues hands-on.

You'll get to do things like:

• Liaise with stakeholders across the business to learn their marketing goals and translate that vision into our MarTech stack.
  
• Own the implementation of key systems and tools such as Marketo, Drift, Bizible, LeanData etc.
  
• Establish appropriate processes and drive MarTech adoption across business stakeholder teams. Activities include:
  
  • Collaborating with stakeholders to define, pilot, and implement new functionalities and capabilities within our MarTech stack
    
  • Solution design, creating user stories, acceptance criteria, and end user testing
    
  • Contributing to documentation and wireframes for pilots and implemented solutions
    
  • Change management, including implementation of new technologies and rollouts
    
  • Potentially overseeing training end users on new and existing technologies and features
    
• Provide support for your owned tools (especially during upgrades and bug fixes), and working with 3rd party support teams when required.
  
• Lead cross-functional teams on MarTech engagements including pilots and manage budgets and deadlines.
  
• Stay on top of MarTech trends and new technologies, strategies, etc. and share information with Marketing, Technology teams and the broader Revenue organization
  
• Oversee data security measures and ensure best practices are being met
  
• Relationship management with internal technology users and vendor
  

Qualifications

• Prior experience working as a Marketing Operations role, or similarExperience managing marketing automation platforms (Marketo, Pardot or Eloqua certified experts preferred)
  
• Ability to build systems and infrastructure to support a B2B Revenue Engine
  
• Passion for technology, automation and increasing efficiencies
  
• Previous working experience with CRM Platforms (ie. Salesforce), Live Chat, Analytics (Google Analytics, Bizible, Tableau)
  
• Ability to work cross-functionally to quickly implement projects
  
• Be proactive and resilient: capable of seeking information independently, solving conceptual problems, and delivering results
  
• Ability to translate business goals into technical requirements
  
• Excellent communication skills, especially to technical and non-technical audiences
  
• Understand not only the practical applications of the marketing craft but the technology used to make it happen
  

Bonus Experience

• Understands front-end web development in the context of marketing technology (e.g., using HTML and CSS to build email and landing page templates)
  
• Familiarity with best-in-class system and process framework, off-the-shelf reusable templates, etc.
  
• Passion for rolling up your sleeves, thriving in organized chaos, and being resourceful to get shit done
  

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We also know that applying for a new role can be both exciting and time-consuming, and we truly appreciate your effort. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying. Chantelle Marchionda is the hiring manager and she is looking forward to reviewing your application.

Closing date: January 20, 2022 at 11:59pm EDT. Successful candidates can expect to hear back from us by January 24, 2022 at 5pm EDT.

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How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process