Operations Director

JOB ROLE 

• Total accountability for inventory management, integrity, and the development of the inventory control principle across all channels
• Responsible for the fulfilment of all key channels and the active development of the DSM delivery/shipping offer
• Warehouse/3PL management (contract, relationship, SLA, process, systems & security) including the delivery of future WMS/tech upgrade(s)
• Full management of key operational third-party contracts including but not limited to IT & ERP
• Overall accountability for operational efficiencies and due diligence within the business

ROLES & RESPONSIBILITIES

Inventory & Logistics Management

• Accountable for the development and implementation of the inventory/logistics strategy across the business
• Ensure all KPIs and stock service levels are met, acting proactively to resolve any catching points
• Management of the 3PL warehouse team and contract
• Develop a clear roadmap for stock improvement, continuously developing improvement initiatives
• Work in close partnership with technical director, project manager and data analyst to deliver logistical tech upgrade e.g WMS
• Champion a continuous improvement culture and drive programmes across the warehouse and wider business related to stock management
• Lead and develop all stock focused functions in the business across retail, shared stock, inventory and warehouse
• Create policies and procedures for logistics activities
• Improve efficiency and minimize the environmental impact of logistics activities
• Drive standards and process for stock integrity within the London store
• Management of Inventory team consisting of Inventory Operations & Store Stock Control
• team
• Ownership of transport and logistics (e.g Vans, Carriage), always ensuring great service and cost efficiencies

Fulfilment

• Development and delivery of VIP fulfilment strategy within the business
• Management and further development of the shared stock fulfilment team
• Accountable for Order fulfilment (Warehouse, Store, Omnichannel) within the business
• Ensure all fulfilment KPIs/SLAs are set and delivered

Operations

• Overall accountability for operational due diligence within the business
• Responsible for the insurance of DSM operational service and expectations throughout the business and with our key suppliers
• Management and development of future Operations team and the delivery of operational KPIs
• Management and development of IT third party contract
• Key operational project management
• Management and maintenance of the Ops budget controlling and challenging costs across the business
• Oversee all Corporate Governance and Health & Safety within the business with support from Ops team