Head of Product Zalando Lounge: Browse

Recruiter
Zalando
Location
Berlin
Posted
14 Jan 2022
Closes
08 Apr 2022
Ref
3435144
Level
Manager
ABOUT THE JOB

Join us in our mission to invite fashion savvy customers onto a daily new, vibrant treasure hunt! We look for someone who wants to think outside the box to identify new, innovative browsing patterns that help our customers score unique fashion deals with more ease and fun.

As Zalando’s second biggest customer facing destination, Lounge is a key driver of Zalando’s mission to be Europe’s starting point for fashion. Every morning at 7 am, we’re opening doors to highly attractive, yet limited deals from brands customers love. To help our 4+ million customers notch up those special fashion pieces they don’t want to miss out on, we need your help! We’re looking for a Head of Product to join our team who will work closely with other product managers, product design, engineering, analytics and business teams to rethink our current browsing patterns on Lounge. We look for someone who is just as passionate about fashion as they are about a great customer experience and who wants to test novel concepts that will make it even more fun and rewarding to visit Lounge on a daily basis. As product lead, you will be working closely with two to three cross-functional teams and coach and mentor product colleagues to help them set and execute against a compelling strategic direction for our future browsing experience on Lounge.

ABOUT THE TEAM

Serving over 4m customers, Zalando Lounge is the second largest customer facing application and sub-brand of the Zalando Group. Our Lounge Customer Facing Team (CFA) is responsible for the complete digital experience of Zalando Lounge and consists of experts from product, design, analytics and engineering. We work closely with colleagues from other business functions (i.e. marketing, supply, markets) to generate measurable business impact by continuously elevating our Lounge customer experience and setting it apart from what can be found in the market.

WHERE YOUR EXPERTISE IS NEEDED
  • Lead and mentor 2-3 cross-functional product teams, putting collaboration at the core of how your teams work, thus, enabling and empowering them
  • Use a highly-analytical and customer-centric mindset to define a compelling long-term vision for our future browsing experience, which sets new standards in the shopping club industry and fosters deep customer relationships
  • Together with your teams, work backwards from this vision by breaking it down into an actionable product strategy and roadmaps that your team can successfully deliver against
  • Being relentless in the pursuit to grow our business by making the lives of your customers better. Identifying and executing innovative solutions for our customers which deliver high business impact.
  • Define and monitor clear KPIs in order to measure your impact and the success of your product and teams over time
  • Collaborate with cross functional teams spanning many departments (e.g.category management, research, marketing, corporate sustainability) to bring our vision and initiatives to life
  • Collaborate with CFA leads (i.e. Heads of PM, Design, Engineering) in further shaping and maturing the product community and best practices at Zalando Lounge


WHAT WE’RE LOOKING FOR
  • You are a forward thinking, highly collaborative product manager who has a track record in generating business impact by shipping customer facing products at scale (8+ years of experience)
  • You have a high competency in driving the full product lifecycle together with experts from design, engineering and analytics across a large-scale organization by leading through influence, not hierarchy
  • You have demonstrated that you can lead and build up high-performing cross-functional product teams through balancing servant leadership with radical candor principles
  • You excel at product discovery. You are firm in quantitative and qualitative research methods and balance a high degree of analytical rigour, business sense and empathy to break down complex problems. You know how to leverage design thinking methods to identify innovative solutions and your long-year experience makes it easy for you to know when to move fast and when to invest in de-risking your solution up front.
  • You are a strong communicator, in written and verbal speech. You know the right level of detail needed to successfully communicate with a wide range of audiences.
  • You know that the success of whatever you are working on relies on the energy and attitude you bring to it and have the stamina to sustain that energy over many months and unexpected challenges


WHAT WE OFFER AT ZALANDO

  • Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events.
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings.
  • Extensive onboarding, mentoring and personal development opportunities and an international team of experts.
  • Relocation assistance for internationals.


ABOUT THE BUSINESS UNIT

Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 29 million active customers through diverse skill-sets, interests and languages our teams choose to use.

The business unit Zalando Offprice comprises three business models - Zalando Lounge, Zalando Outlets and Zalando Overstock Management. Zalando Lounge is an online shopping club for fashion and lifestyle products in 14 countries, which offers our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. Zalando Outlets has stores in 8 German cities with the vision of bringing the Zalando sale offline by offering fashion and lifestyle articles at attractive discounts. We care about our customers’ experience - shopping at a Zalando Outlet should be at least as much fun as in the Zalando online shop! Zalando Overstock Management distributes overstocks from the Zalando platform through an established B2B partner network. The Offprice Business Unit is the offprice and overstock solution for the entire Zalando platform and all of its brand partners. We pioneer innovative supply-chain and production processes, and offer impactful and smart solutions, creating a new way to shop for fashion - and a new way to sell it.

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business needs.

Please note that all applications must be completed using the online form - we do not accept applications via email.

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