Incident Handler (all genders) - Zalando Fashion Studios

Recruiter
Zalando
Location
Berlin
Posted
14 Jan 2022
Closes
07 Apr 2022
Ref
3773821
Level
Manager
THE ROLE & THE TEAM
Support Zalando users 1st and 2nd level IT issues and teach users new IT skills. Work in teams with great people at new stylish and dynamic locations. Opportunities to work on interesting projects and learn new technical skills.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion

Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED
  • Be involved in all aspects of the day to day technical support of all Zalando users at both the 1st and 2nd support levels
  • Manage incidents, SR's and tutoring requests with a high level of customer contact, both face to face and via remote tools
  • Work independently and as a member the day to day professional running of the helpdesk, ensuring that the high standards of customer support are maintained
  • Work in a dynamic flexible team and be able to provide cover at any of our Berlin sites to empower our users to solve their own issues
WE'D LOVE TO MEET YOU IF
  • Proven Help Desk experience, able to breakdown an issue and understand the root cause then implement an appropriate fix, excellent customer facing skills
  • Good support understanding of Mac and Windows hardware and operating systems, familiarity with Linux
  • Working knowledge of Google products including the Google Workplace applications
  • Working knowledge of network infrastructure and an ability to troubleshoot issues, including knowledge of network printing solutions
  • Having and understanding of Server Structures and Network knowledge
ZALANDO BENEFITS
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

Wellbeing
  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

Flexibility
  • Flexible working hours
  • Relocation assistance for internationals
  • If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

Financial
  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

Family
  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute
ABOUT ZALANDO
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

Please note that all applications must be completed using the online form - we do not accept applications via email.

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