Senior Operation Manager- ZFS (f/m/d)

THE ROLE & THE TEAM
Zalando Fulfillment Solutions (ZFS) is offering a fulfillment service for our B2B platform partners, helping them gain access to our expertise and extensive logistics network. The department was founded four years ago and has the flair of a startup within Zalando.

As a ZFS Senior Operations Manager, you are responsible for managing and improving the operational performance of your Partner portfolio. You are the interface between our Partners, and various internal stakeholders and the expert on all aspects of our Operations, and are the go to person for support or insights. Besides the partner management you will work on strategic improvement initiatives that will benefit our partners.

Our team highly values diversity and inclusion; we strongly believe that a diverse team is a stronger team. If you have any combination of the expertise and skills listed below then our team wants to hear from you!
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion

Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED...

• Proactively identify and drive performance improvement initiatives with strategic Partners, while guiding them through every step of their operational journey.
• Optimize the Supply Chain of us and our partners by deep diving into operational challenges and deriving solutions.
• Establishing a value adding proposition for internal teams by offering detailed consultancy and support into optimisation potential.
• Working with various stakeholders to ensure successful operational day-to-day running of ZFS Partners.
• Handle the daily contact with our partners, internal supply chain teams and Logistics Centers

WE'D LOVE TO MEET YOU IF...

• Your work experience should be demonstrable from a solution-minded environment in fulfillment services or contract logistics, including previous experience in 3PL operations.
• Degree in the fields of Logistics, Supply Chain, Engineering, Business Administration or similar fields.
• You have excellent analytical skills and can identify problems based on data. You have experience working on- and with performance KPIs and establish and follow improvement plans.
• You are experienced in working with external stakeholders and have great negotiation skills, are passionate about providing excellent operational support, and ensuring high service levels to our partners.
• Great communication skills: Excellent level in English and/or German communication skills (verbal and written).
• Team player, who enjoys working with a diverse and open-minded team.

ZALANDO BENEFITS
Career Development

• We offer peer-to-peer performance reviews twice a year
• Learn and develop through our extensive Zalando training platform
• Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
• Support from an international team of experts; mentoring and professional development opportunities

Wellbeing

• 2 days paid leave per year for volunteering
• Minimum of 27 holiday days per calendar year
• Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
• Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

Flexibility

• Flexible working hours
• Relocation assistance for internationals
• If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety
  

Financial

• Access to the employee shares program
• 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
• Discounts from a wide range of external partners
  

Family

• Employee parents' forums and employee resource group
• Supported transition into and out of parental leave, with a buddy and re-onboarding plan
• 3 fully-paid child sick days per year
• Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute

ABOUT ZALANDO
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.

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