Operations Associate

Super Smalls
New York City, New York (US)
14 Jan 2022
14 Feb 2022
Contract Type
Full Time

Super Smalls is seeking an Operations Associate with experience in rapidly growing consumer brands. Our ideal candidate will have a great attitude, be a clear and impactful communicator, and contribute to our energetic and professional culture. 

Your Responsibilities 

  • Ensure all e-commerce and wholesale orders are processed in a timely and correct fashion
  • Coordinate wholesale routing and packing guidelines
  • Triage processing issues and look for long-term process solutions. This includes processing delays, no stock orders, damages, incorrect tagging
  • Coordinate air and ocean transportation of finished goods, and ensure correct receipt of goods to the warehouse
  • Track orders, preorders, returns, damages, and carrier claims as needed
  • Ensure all customer returns are processed according to SLA Review return reasons related to fulfillment/shipping and escalate issues as necessary
  • Assist our customer service teams on customer inquiries
  • Ensure all operational SOPs are followed to ensure maximum efficiency
  • Work closely within the WMS and Shopify platforms daily. Tasks will include but are not limited to: Order editing, canceling orders, issuing refunds, replacement orders, RMA creation/receiving, and inventory audits
  • Additional tasks and responsibilities as assigned by the Leadership team

Your Qualifications 

  • Bachelor’s Degree required
  • DTC + wholesale experience required
  • Significant experience as an operations coordinator or similar role
  • Possess organizational and follow-up skills with attention to detail in a fast-paced environment
  • Able to manage time effectively and efficiently
  • Able to prioritize tasks and work independently
  • Excellent verbal and written communication skills
  • Works well with a team
  • Ability to work well under pressure and act professionally and appropriately while doing so
  • Experience in WMS, Shopify a plus
  • Quick learner
  • COVID-19 Vaccination

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