Operations Director

Super Smalls
New York City, New York (US)
14 Jan 2022
14 Feb 2022
Contract Type
Full Time

Super Smalls is seeking a Vice President of Operations with deep experience in the daily and tactical operations of leading a rapidly growing consumer products brand. Our ideal candidate will also be a strategic leader with a breadth of start-up operating experience, making contributions to management of multiple departments including Information Technology and Human Resources. The Vice President of Operations role is a key member of the senior management team, reporting to the Chief Executive Officer (CEO).


  • Lead all operational aspects of new product development
  • Take responsibility for our company delivering exceptional customer service
  • Lead set up of ERP system and ensuring EDI compliance
  • Develop and oversee strategies in B2B & B2C Supply Chain Operations, Fulfillment and Logistics
  • Ensure accurate, timely and complete delivery of all B2B, B2C orders for both wholesale and retail to strengthen vendor and customer experience
  • Establish processes and standards for supply chain, vendor management, packaging, and overall business operations to minimize costs and maximize margins
  • Manage existing warehouse relationships, ensuring quality service and identify new domestic and international warehouses to work with
  • Work closely with internal and external finance teams to ensure accounts are in good standing, flag potential delinquencies and track pre-payments according to internal shipping policies
  • Routinely review, bid and negotiate freight and courier rates
Identify the most cost-effective service for E-Commerce orders and packaging for E-Commerce orders
  • Own warehouse inventory and stock
  • Partner with production team to ensure wholesale order accuracy and timeliness, communicating any potential risks to sales team
  • Maintain and update ERP on a regular basis for all participating departments
  • Create an efficient SKU and barcode system

General Management

  • Identify hiring needs and leading recruiting processes
  • Lead employees to encourage maximum performance and dedication
  • Establish policies that promote company culture and vision
  • Work collaboratively to develop and/or improve systems, processes, controls and procedures that improve the overall efficiency of the firm and ensure excellent client service
  • Manage relationships with partners/vendors, including with providers of information technology services
  • Manage benefits, payroll, vacation usage, and overtime

Strategic Leadership

  • Set and drive organizational vision
  • Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
  • Set comprehensive goals for performance and growth
  • Evaluate performance by analyzing and interpreting data and metrics and identifying opportunities for continued growth and efficiency
  • Identify methods to improve quality, efficiency and productivity, reduce costs, increase profits, or improve control measures

Your Qualifications

  • Bachelor’s degree required, MBA a plus
  • Excellent written and verbal communication
  • Quick learner
  • COVID-19 Vaccination

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