Operations Director

Recruiter
Super Smalls
Location
New York City, New York (US)
Posted
14 Jan 2022
Closes
14 Feb 2022
Function
Operations
Contract Type
Permanent
Hours
Full Time

Super Smalls is seeking a Vice President of Operations with deep experience in the daily and tactical operations of leading a rapidly growing consumer products brand. Our ideal candidate will also be a strategic leader with a breadth of start-up operating experience, making contributions to management of multiple departments including Information Technology and Human Resources. The Vice President of Operations role is a key member of the senior management team, reporting to the Chief Executive Officer (CEO).

Operations

  • Lead all operational aspects of new product development
  • Take responsibility for our company delivering exceptional customer service
  • Lead set up of ERP system and ensuring EDI compliance
  • Develop and oversee strategies in B2B & B2C Supply Chain Operations, Fulfillment and Logistics
  • Ensure accurate, timely and complete delivery of all B2B, B2C orders for both wholesale and retail to strengthen vendor and customer experience
  • Establish processes and standards for supply chain, vendor management, packaging, and overall business operations to minimize costs and maximize margins
  • Manage existing warehouse relationships, ensuring quality service and identify new domestic and international warehouses to work with
  • Work closely with internal and external finance teams to ensure accounts are in good standing, flag potential delinquencies and track pre-payments according to internal shipping policies
  • Routinely review, bid and negotiate freight and courier rates
Identify the most cost-effective service for E-Commerce orders and packaging for E-Commerce orders
  • Own warehouse inventory and stock
  • Partner with production team to ensure wholesale order accuracy and timeliness, communicating any potential risks to sales team
  • Maintain and update ERP on a regular basis for all participating departments
  • Create an efficient SKU and barcode system

General Management

  • Identify hiring needs and leading recruiting processes
  • Lead employees to encourage maximum performance and dedication
  • Establish policies that promote company culture and vision
  • Work collaboratively to develop and/or improve systems, processes, controls and procedures that improve the overall efficiency of the firm and ensure excellent client service
  • Manage relationships with partners/vendors, including with providers of information technology services
  • Manage benefits, payroll, vacation usage, and overtime

Strategic Leadership

  • Set and drive organizational vision
  • Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
  • Set comprehensive goals for performance and growth
  • Evaluate performance by analyzing and interpreting data and metrics and identifying opportunities for continued growth and efficiency
  • Identify methods to improve quality, efficiency and productivity, reduce costs, increase profits, or improve control measures

Your Qualifications

  • Bachelor’s degree required, MBA a plus
  • Excellent written and verbal communication
  • Quick learner
  • COVID-19 Vaccination

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