Operations Director

Super Smalls is seeking a Vice President of Operations with deep experience in the daily and tactical operations of leading a rapidly growing consumer products brand. Our ideal candidate will also be a strategic leader with a breadth of start-up operating experience, making contributions to management of multiple departments including Information Technology and Human Resources. The Vice President of Operations role is a key member of the senior management team, reporting to the Chief Executive Officer (CEO).

Operations

• Lead all operational aspects of new product development
• Take responsibility for our company delivering exceptional customer service
• Lead set up of ERP system and ensuring EDI compliance
• Develop and oversee strategies in B2B & B2C Supply Chain Operations, Fulfillment and Logistics
• Ensure accurate, timely and complete delivery of all B2B, B2C orders for both wholesale and retail to strengthen vendor and customer experience
• Establish processes and standards for supply chain, vendor management, packaging, and overall business operations to minimize costs and maximize margins
• Manage existing warehouse relationships, ensuring quality service and identify new domestic and international warehouses to work with
• Work closely with internal and external finance teams to ensure accounts are in good standing, flag potential delinquencies and track pre-payments according to internal shipping policies
• Routinely review, bid and negotiate freight and courier rates
Identify the most cost-effective service for E-Commerce orders and packaging for E-Commerce orders
• Own warehouse inventory and stock
• Partner with production team to ensure wholesale order accuracy and timeliness, communicating any potential risks to sales team
• Maintain and update ERP on a regular basis for all participating departments
• Create an efficient SKU and barcode system

General Management

• Identify hiring needs and leading recruiting processes
• Lead employees to encourage maximum performance and dedication
• Establish policies that promote company culture and vision
• Work collaboratively to develop and/or improve systems, processes, controls and procedures that improve the overall efficiency of the firm and ensure excellent client service
• Manage relationships with partners/vendors, including with providers of information technology services
• Manage benefits, payroll, vacation usage, and overtime

Strategic Leadership

• Set and drive organizational vision
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Set comprehensive goals for performance and growth
• Evaluate performance by analyzing and interpreting data and metrics and identifying opportunities for continued growth and efficiency
• Identify methods to improve quality, efficiency and productivity, reduce costs, increase profits, or improve control measures

Your Qualifications

• Bachelor’s degree required, MBA a plus
• Excellent written and verbal communication
• Quick learner
• COVID-19 Vaccination