Head of Operations - Fulfilment EU - FARFETCH

NL Venray
15 Jan 2022
19 Apr 2022
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.


We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.


Our Venray warehouse is located in the historical region of Limburg in the Netherlands. This is our biggest Logistics centre where our teams are doing what's never been done to provide an unrivalled order experience to our customers globally.


The primary purpose of the Head of Operations EU is to manage Farfetch's 3PL warehouse operation in Venray (Netherlands). You will be responsible for the site's P&L and service KPIs. The role will be highly dynamic and challenging as the operation is scaling rapidly in size and is looking to embark on the next phase of robotics and automation. You are comfortable with both BAU operations, getting stuck into the detail whilst also being able to simultaneously manage multiple projects. You will report to the Senior Head of Logistics, who is based in the UK. This role will be our first dedicated hire operational for the EU and will be tasked with building a local team below them. Due to the global footprint of our operation the role will engage with wider support teams remotely across the globe and will occasionally require some international travel.


    • Develop Fulfillment by Farfetch Operational team and structure, including strong people management and development.
    • Oversee the daily operations, managing operational budgets and service levels.
    • Scale the operation into a global best in class fulfillment and returns center
    • Support the next stage of automation/robotics as an operations SME
    • Continuously improve efficiency and productivity.
    • Maintain a strong relationship with 3PL.
    • Help inspire a culture of innovation within the fulfilment team
    • Support the Senior Head of Operations and Operations Director to engage with key stakeholders and working actively to maintain their support
    • Set up and manage steering committees for business critical projects, ensuring relevant stakeholders and decision makers are kept informed
    • Provide clear leadership and vision, inspire and motivate the operations team to achieve excellence and mentor them as they develop new skills


    • Extensive experience in Operations from a leading inhouse retailer or 3PL
    • Strong skills in 3PL contract management
    • Experience in E-commerce and reverse logistics
    • Automation experience either through projects or running an automated facility
    • Strong people manager with the ability to lead, inspire, motivate and develop a team
    • Warehouse management system and ERP knowledge
    • Knowledge of luxury fashion retail is advantageous
    • Strong commercial and financial acumen, with an ability to speak business language
    • Track record of building effective relationships with senior leadership teams
    • Thrives on complex challenges with a problem-solving approach
    • Analytical, able to interpret opportunities, trends and issues in data


    • FARFETCH Equity plan
    • Meal Allowance
    • Extra days off, sabbatical program and days for you to give back for the community
    • Flexible benefits allowance - For Extra Health Insurance, Transportation, Gym Memberships, Retirement pension plan and more
    • Special discounts at Farfetch.com and BrownsFashion.com


    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

This is a senior operational hire and an unique opportunity to be a part of building a global fulfillment network by being responsible for Farfetch's flagship operation.${description2}

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