Business Analyst - Operations Process Analyst (Remote, Americas)

Shopify Ecosystem is a team that helps create a community of partners and products which enable and amplify our merchants' businesses. The Operations team in Ecosystem is a cross-functional team linking together Shopify's ecosystem marketplaces and ensuring that the day to day and future operations support the growth of the product and new markets. We do this through deeply understanding supply, demand, quality, and trust, while looking at different scenarios and potential outcomes from an operational perspective to help inform our product teams on success.

As an Business Analyst on this team you'll help the Core Operations and Optimization team with identifying areas of improvement, service level analysis, predictor trends, correlations to financial impact, risk analysis, report building, process improvements, and automation opportunities. Using a combination of business acumen, mathematics, and data analytics, you'll work directly with leadership, workforce planning, operational teams, and many others to help map out, iterate, and implement solutions to help our operations improve.

You'll love this opportunity if you have a great sense of humour and enjoy a high-trust environment with spirited debate. Your thirst for knowledge is insatiable - you're naturally curious and you understand that learning is a lifelong pursuit. You thrive in an environment with high levels of autonomy and flexibility, and you navigate well within a quickly changing and often ambiguous environment.

If this sounds like you, read on to learn more about the responsibilities and requirements of the role!

Responsibilities and Duties:

• Reviewing existing data points and trends to help us understand the different tripwires and relationships we can build foundational comparisons onto.
  
• Looking at and understanding the total picture of the marketplaces and how product decisions in the past and future influence operational decisions and requirements.
  
• Analyzing historical and current trending performance and helping identify opportunities to optimize or automate.
  
• Recognizing existing gaps in data and working with stakeholders to build business cases for new data models and collection.
  
• Working with our workforce management team to help provide them the information for staffing and capacity planning models in multiple scenarios and regions.
  
• Working with our data team to develop dashboard for day to day monitoring and threshold alerts for leadership.
  
• Understanding, developing, and reporting on the health of our operations through deep and visual data storytelling that goes beyond dashboard creations.
  
• Helping our PMO prioritize the Operations roadmap through strategic insights and risk analysis.
  

Qualifications

• 5+ years of experience in an analyst role
  
• An exceptional command of SQL programming and tools such as Mode and Tableau.
  
• Advanced visualizations using Python/HTML/CSS/Javascript
  
• Experience with CRM systems such as Salesforce and an understanding of Business Operations and experience collaborating with a Business Operations team.
  
• Experience in business analysis; employing techniques such as interviewing, observation, surveying and more
  
• Knowing how to blend both qualitative and quantitative sources of data to provide not just fact-based analysis, but directional and proxy analysis
  
• Well structured and thorough documentation skills
  
• Ability to tell a story with data, visually and verbally, to guide conversations with business managers that are not reliant on them being experts in data.
  
• Strong aptitude for problem solving
  
• Accomplished oral and written communication skills - you communicate clearly, concisely and with tact
  
• Superb influencing and negotiation skills, demonstrating a high degree of professionalism and maturity
  
• Excellent interpersonal and collaboration skills - you are able to work effectively with a diverse group of stakeholders
  
• Grit: you are conscientious, resilient, and dedicated to achieving excellence and driving results
  
• Superior time management and organizational skills - ability to manage multiple priorities and timelines and address challenges in a collaborative team environment
  

Bonus Experience:

• Note: If some of this tech is new to you, that's OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job
  
• Statistical methodologies such as regression analysis
  
• Experience with R
  

In the Message to Hiring Manager section of your application please include a cover letter addressed to Gordon and let us know why this is the role for you.Detail some of your relevant experience, and let us know a bit about why you're interested in working with Shopify!

Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you: https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet: https://www.shopify.com/about/environment#SustainabilityReports

At Shopify, we understand that experience comes in many forms. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process