Store Manager

Recruiter
Burberry
Location
Abu Dhabi, United Arab Emirates
Posted
18 Jan 2022
Closes
17 Feb 2022
Ref
151140-en_GB
Function
Retail
Level
Manager
INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Burberry's retail teams are populated with some of the industry's most committed, passionate and inspiring people and our stores represent everything we stand for - world-class service, brand quality, superb merchandising and knowledgeable associates to provide the perfect luxury Burberry experience for every customer.

We have a rare opportunity to join our team as Store Manager of our Abu Dhabi store, located in Galleria Mall.

JOB PURPOSE

  • To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
  • To own the employee experience, driving employee satisfaction and elevating team behaviours.
  • To own the customer experience, driving customer satisfaction and increasing brand loyalty.
  • To drive performance and growth, through excellent operational and commercial execution.


RESPONSIBILITIES

  • Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
  • Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
  • Monitor, coach and provide feedback to the store team to deliver excellent customer experience
  • Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
  • Drive the use of digital assets to enhance the customer experience
  • Have excellent product knowledge and drive the same standard across the store team
  • Maintain a strong understanding of product sales performance and optimise sales of the available inventory
  • Nurture customer relationships
  • Establish and embed customer focused behaviours across the store team
  • Build and cultivate long term customer relationships and lead the team to do the same
  • Drive store performance and productivity
  • Build and maintain familiarity with the local external environment; customers, competitors and talent
  • Maintain a commercial mindset and continually identify and convert opportunities to drive store performance


PERSONAL PROFILE

  • Leading to inspire, developing talent and ability to manage a high performing store team.
  • Commercially aware with a strong understanding of retail product performance.
  • Prior experience working in luxury retail within Abu Dhabi and awareness of clientele within Abu Dhabi and the UAE.
  • A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
  • Flexible to work as required to meet store needs.
  • Fluent in Arabic and English.


FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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