Head of Customer Analytics & Insights

At Vestiaire Collective, we are committed to delivering the best experience for our loyal community of buyers and sellers. We are growing our team and our business into a global brand and the leaders in circularity in fashion. We want everyone we work with to be change-makers, to think differently, and to innovate without compromise.

Vestiaire Collective is looking for a Head of Customer Analytics & Insights

About the role

Do you think that working in analytics is about much more than crunching numbers? Do you enjoy using data science to find compelling insights and using your business skills to translate these insights into action? Are you passionate about understanding who your customers are: Purchasing / Selling patterns, value, needs? Join our team.

What you'll be doing

As the Head of Customer Analytics, you work for the Customer Success team in Vestiaire Collective's Business organization, which provides data and insights to support customer-first decisions across the company. You will be the closest link to our customers: You will dig into complex data sets to build a deep understanding of our customers characteristics and drive well-informed decision-making with our most senior leaders in the organization. You explore new fields of data linked to the two-sided C2C marketplace business model and tackle exciting challenges, such as creating a buyer & seller segmentation, participating in building churn score, next best action (deposit, sale, purchase, ...).

You are a doer personality, able to roll up your sleeves and query data yourself if needed, without losing sight of the big picture. You are impact-driven and familiar with e-commerce: You ideally bring some knowledge on how to leverage data to improve customer journey and experience (e.g. previous experience in Customer Centricity, CRM analytics, Business Intelligence or Marketing performance).

As a Manager, you build and drive your team to bring the best possible results, collaborate with other functions. You recruit the best profiles and help them grow their data and business skills.

Responsibilities include:

• Provide thought leadership and lead implementation in customer analytics for the Customer Success team
• Design and build an actionable customer-segmentation that can be used across the company to grow our customer knowledge and reach key business goals, such as customer activation, customer retention, marketing investments optimization
• Deliver and present actionable customer insights, identify new strategic opportunities and recommend actions. Become a trusted advisor to your stakeholders and senior management (C-levels, CEO)
• Work with other data functions within the organization (analysts, data scientists, engineers, ...) to untap new sources of data and insights

Who you are

• BA/BS degree or in Business Administration, Marketing, Data Science or similar or equivalent practical experience is required. MBA or Master's degree is preferred.
• At least 5 years of business experience using analytics to drive business results - ideally with a significant experience in Customer and / or eCommerce analytics area
• Expertise on data science oriented projects, including classification, regression, clustering (Deep learning knowledge is a plus); Ability to identify best model approach for each use case to deliver business impact
• Advanced skills in BI and data visualization tools (Tableau)
• Skills in data methodologies and technologies (R, Python, SQL) is a plus
• Strong communicator to challenge the status quo, tell data stories, maximize decision impact of your results. Ability to work well with commercial and tech profiles alike.
• Self-starter, fast learner, impact driven, comfortable working in English (French is a plus)
• Understanding of fashion and fashion customers

What we offer

• A meaningful job with an impact on the way people consume fashion, to cut down waste, because we save the planet, our way
• The possibility to work remotely 50% of your time!
• The opportunity to grow in a booming French-born scale up
• The possibility to work with an international team with + 40 nationalities.
• 15 hours to help Project - reinforce your activist journey and volunteer for an association!
• The chance to join our Diversity and Inclusion Taskforce to foster a better working environment.
• Cool office with a great coffee, yoga classes.
• A bi-weekly Town Hall to share the updates on the projects.
• An attractive salary and bonus scheme with various benefits (meal vouchers, health insurance, ...).
• And if you move to Paris for us, we will take care of your relocation and visa sponsorship for you and your family !

Next step

If you are ready to join our fast-paced company, apply below : upload your resume in English and answer our questions ! Our team will review your application within the following 4 weeks. If your profile and experience fit our requirements, we will invite you for a first phone call.

About Vestiaire Collective

It all comes down to one important question: Why should so many great fashion items remain unworn in people's wardrobes?

Vestiaire Collective is a global platform that connects millions of buyers and sellers of desirable pre-loved fashion. We are global: our headquarters are in Paris and we have satellite offices in Tourcoing, New York City, Tourcoing, Berlin and Hong Kong.

Vestiaire Collective is an equal opportunity employer. We strive to develop an inclusive work environment that reflects the diversity of our fashion activist community.