Platform Solutions Manager

The Platform Solutions Manager role is designed to drive the creation and delivery of technical platform solutions to large, high-growth Shopify merchants in scalable ways. As our merchants grow in size and scale so does the sophistication of their systems. In order to help them maximize the leverage of their Shopify platform, the Platform Solutions team will be focused on best practices around complex use cases, to go beyond the existing platform documentation.

Platform Solution Managers use expert knowledge to set the standards for the best solutions on the Shopify platform. They represent the brand, values, and product offering, while also advocating for the merchant's needs. This role is designed to create and source content, as well as manage the execution and rollout. To do this the Platform Solutions Manager will first collaborate with internal teams to develop the most relevant and high impact solutions for our merchants. Then, they will create a plan outlining the most effective and scalable method of delivery. Finally, they will monitor the performance of the solution and iterate if needed.

Your responsibilities:

• Identify and assess opportunities for potential platform solutions
  
• Create required platform solution content deliverables
  
• Manage the execution of any platform solution like a well defined project - scope, build, deliver
  
• Identify the appropriate medium(s) for content distribution, and methodically test and experiment to see what performs best
  
• Work with various internal and merchant facing teams to source best practices, as inputs to developing solutions
  
• Contribute to managing and maintaining the library of platform solutions developed by the team
  
• Implement qualitative and quantitative methods to measure and report on the success of any platform solution, and iterate/update when necessary
  
• Build feedback mechanisms to capture strong context to relay back to internal product teams
  
• Providing ecommerce expertise through sharing Shopify best practices and industry trends
  
• Supporting, engaging in and creating content for community events
  
• Analyze an existing 1:1 service/experience and look for opportunities to scale parts of it
  

Qualifications

• You love to teach, transfer of knowledge is your passion - how can you take a piece of knowledge and make it available to the masses?
  
• You demonstrate strong active listening and analytical skills
  
• You have an experimental way of thinking - how can we measure impact? What are we trying to prove/disprove?
  
• You have the ability to prioritize competing demands and goals
  
• You have a good understanding of what constitutes a best practice, you can investigate several potential solutions and seek the appropriate guidance to set the standard
  
• You have strong writing and presentation skills with the ability to adjust your approach for the boardroom, the classroom, and 1 on 1 situations
  
• You understand ecommerce best practices, tooling, digital operations and the typical roles and workflows that support it
  
• You demonstrate both the willingness to research and learn current ecommerce trends and understand how varying implementations influence the approaches that work best for merchants
  
• You have supreme organizational skills
  
• You are comfortable with ambiguity
  
• You have a "bias to action" mindset, always finding ways to test and iterate
  

Bonus:

• Experience in project and/or program management
  
• Knowledge in experimental design
  
• Experience with market insights or research
  
• Skills to aid in content creation - video editing, design tools, etc.
  

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet: https://www.shopify.com/about/environment#SustainabilityReports

This posting will close January 26th2022, at 12:01am EST

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process