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Partner Program Lead, EMEA (Remote, EMEA)

Employer
Shopify
Location
Remote
Closing date
31 Jan 2022

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Job Details

As Partner Program Lead you have the responsibility to "make commerce better" by supporting the improvement of our Shopify agency partners and to help develop our regional program. We focus on improving the quality of our partners' work, creating new revenue opportunities, and making Shopify the go-to platform when working with merchants of all sizes.

You will be responsible for leading a small team and developing scalable program strategy, operations & enablement for our partnership base across EMEA, to increase partner team performance, partner productivity and improve the merchant experience.
  • Support the vision and strategic direction of the partner business to revenue growth and merchants to Shopify.
  • Collaborate with Regional Head of Partnerships to create and own the ongoing strategy and maintenance of Regional Partnerships team
  • Develop team operating structure and prioritization, driving visibility on what's being worked on, timelines, and risks, that drives efficiencies across the regional partnerships team and in-market teams
  • Understand and leverage data to effectively measure performance and success, and support the commercial goals of the Agency Partner Program in EMEA, and collaborate closely with Regional Biz Ops
  • Responsible for contributions to and modular adoption of the global agency partnership program
  • Develop Program to educate & enable Agencies on the Shopify product suite & our Tech Ecosystem
  • Cross-functional enablement of internal teams, on partners and facilitation of direct cadence between patterns and our teams [EG lunch n learns]
  • Refines program operations to support team in achieving both revenue-based and merchant satisfaction based KPIs
  • Leads projects to understand and solve complex challenges being faced in our partner ecosystem
  • Lead a small but mighty regional team


Qualifications

  • Multiple years of experience working Operations, Program Development and Program Management for in-direct channels
  • Multiple years of experience building and leading teams
  • Strong problem-solving and analytical skills, capable of driving recommendations and decisions rooted in qualitative and quantitative data
  • You can convincingly communicate the value added by your programs internally and externally
  • Think, build and deliver with scale and regional nuances top of mind
  • Experience in gaining insights from data to iterate and improve
  • Growth mindset, excellence in strategy and assembling teams to execute and the spirit to innovate, build for scale and the future at the core of your way of working
  • Able to think independently and consider cross-functional and downstream impacts
  • Experience in working with agency partners, tech partners or clients in Europe - Shopify ecosystem a bonus
  • Fluency in English.Knowledge of German, French, Italian or Spanish is a bonus.


Closing date: Sunday, January 30th at 11:59PM CET.

Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you: https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet: https://www.shopify.com/about/environment#SustainabilityReports

At Shopify, we understand that experience comes in many forms. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process

Company

With a comprehensive set of industry-leading tools, Shopify has helped over 1,000,000 people in 175 countries take control of where they take their businesses. Headquartered in Ottawa, Canada, Shopify has worked with brands like Unilever, Kylie Cosmetics, Allbirds and countless others that started with nothing but an idea, a passion, or a purpose. We build products that help entrepreneurs around the world start and grow their businesses. As a workplace, we challenge and support you to hone your craft and make an impact. Visit our careers page for opportunities: https://www.shopify.com/careers

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