Customer Care Specialist for our Dutch Market (all genders)

Recruiter
Zalando
Location
Berlin
Posted
19 Jan 2022
Closes
25 Jul 2022
Ref
3837534
Function
Customer Service
Level
Manager
THE ROLE & THE TEAM
You are responsible for our Dutch speaking customers. You'll handle inquiries via telephone, email and chat about delivery, returns, payments and a lot more!

INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED...
  • Deliver calm and smart decisions in high-pressured situations while paying attention to detail
  • Define and solve our Dutch customers queries in a timely manner
  • Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment
WE'D LOVE TO MEET YOU IF...
  • Regardless of your background, you are customer focused and passionate about excellent customer service
  • You possess excellent knowledge of Dutch, in written and spoken form and furthermore you have strong communication skills in English
  • Focused even under pressure, you take the right conclusion from our customer's feedback and actively support the improvement of our customer service. You know your way around a computer
ZALANDO BENEFITS
  • Support from an international team of experts; mentoring and professional development opportunities
  • A detailed, fully compensated new starter training. Furthermore, you can look forward to comprehensive on the job trainings and personal development opportunities in a rapidly growing company
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
ABOUT ZALANDO
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 48 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.

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