Project Manager - Operations

Recruiter
Zalando
Location
Berlin
Posted
19 Jan 2022
Closes
25 Jan 2022
Ref
3813762
Level
Manager
Zalando platform enables merchants (brands, retailers) to sell fashion articles directly to Zalando customers (online marketplace). The Platform Experience Operations team purpose is to continuously improve customer satisfaction through operational excellence of these merchants.

As Project Manager - Operations, you will support the Platform Experience Operations team in managing key processes related to the operational excellence of our merchants. You will have a direct impact on the scaling of our platform business by establishing processes and introducing improvements on the platform and on how we measure merchants performance.

WHERE YOUR EXPERTISE IS NEEDED
  • Operations: Analyze data quality of our merchants and manage day-to-day facing with product/engineering and partner-facing teams to introduce improvements
  • Work closely with the cross-functional stakeholders to prioritize projects and tasks balancing criticality vs. capacity
  • Define requirement specifications for stakeholders (developers, business partners)
  • Support strategic discussions around customer experience, Merchants performance and business opportunities
  • Drive ad-hoc projects within the team, suggest improvements of processes, reports and performance steering tools

WHAT WE'RE LOOKING FOR
  • You have an educational background in business, project management or related field.
  • You have gained at least 3 years of relevant experience working in a major consulting firm, a start-up or a fast moving environment. Experience and understanding of marketplace models with exposure to tech projects or product management is preferred.
  • You have excellent analytical skills with proven track record in performing data-driven analysis and making data-driven decisions
  • You are a self-starter with a proactive problem-solving mindset and a strong drive to get things done
  • You have gained professional efficiency in both spoken and written English
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 45 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

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