Supply Chain Specialist

Recruiter
Burberry
Location
London, United Kingdom
Posted
19 Jan 2022
Closes
01 Feb 2022
Ref
151128-en_GB
Function
Operations
Level
Manager
INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

THE JOB

The account specialist is responsible to follow the life cycle of wholesale and retail contracts from order entry to delivery of products to wholesale accounts and Burberry stores.

This role requires frequent communication (written and verbal) with Wholesale partners and Burberry Retail internal stakeholders and involves team work and partnership with many teams within our organisation.

You will be working in a fast-paced environment, performing various tasks to support on time and accurate fulfilment of the Burberry products.

THE TEAM

The customer operation team is responsible for Optimising the availability of products to Burberry stores and wholesale customers by leveraging its unique position within Supply Chain to connect Central and Regional functions.

We take pride in creating an open and collaborative environment where everyone enjoys each other's company in an atmosphere that fosters trust, integrity and empathy.

RESPONSIBILITIES

Account Management:
  • Raise orders accurately during Market for Merchants/Wholesale team, place Out of market orders and carry out Order amendments
  • Prepare and edit Order confirmations and send to customer
  • Raise orders for replenishment and store openings/events/VIC clients, raise hub to hub orders to re-balance stock, support regional requests from Asia/US teams
  • You will be responsible and managing an Account/Product category and Customer Relationships in cooperation with the Coordinator and Supervisor.
  • Participate in creating customer relationship plans, attend customer meetings and manage communication via emails, phone calls and face to face
  • Process cancellations, credits, debits, returns of faulty and non-faulty goods
  • Provide daily activity reports as needed by the business, leadership or Account
  • Manage EDI process from initial transmission through to shipping activity and fallout claims (US region)
  • Assist with uploading materials in the EDI Catalogue when needed as well as adding and removing POs Billing blocks (US region)

Hub Teams/Transportation:
  • Monitor order to shipment flow to ensure timely shipping and coordinate with hub, work closely with transportation team
  • Prepare shipments according to customer requirements, export procedures and provide instructions to hubs, request updates on available goods/QC release etc / returns coordination

Credit Management:
  • Work closely with the Accounts Payable team to reconcile invoices/investigate discrepancies/raise proforma invoices / follow up accounts credit release

Order Management:
  • Participate in communication of shortages, vendor delays and re-timings etc to the region/customers.

#LI-MP1

PERSONAL PROFILE

  • You'll be an analytical thinker and a problem solver
  • You have excellent organizational skills with the ability to multitask & prioritize effectively to ensure all tasks are followed through & completed in a timely manner
  • You have a sense of urgency and an ability to deal swiftly with changing business & customer needs
  • You are passionate with delighting customers and possess commercial awareness
  • You have excellent communication skills that fosters trust and confidence with internal and external stakeholders
  • A team player with a can-do attitude and a self-motivated individual with the ability to work independently when required
  • You are receptive to new ideas and processes and develops innovative approaches to solve problems and achieve goals
  • You are confident and assertive and have the initiative to go above and beyond in everything you do demonstrating an innate willingness to learn and pursue self-development.
  • Very good to advanced Excel skills in order to produce reports by interpreting large amounts of data
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills


FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || SC CENTRAL OPERATIONS || CUSTOMER OPERATIONS || n/a ||

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