Customer Service Area Manager

Recruiter
Tomorrow
Location
Milan (IT)
Posted
20 Jan 2022
Closes
20 Feb 2022
Function
Customer Service
Level
Manager

Who we are

Tomorrow was founded to champion and foster the power of entrepreneurial creativity within the global fashion industry. As a multi service platform, we provide services spanning across digital, advisory, investment, production, and sales.

Who we’re looking for

We’re looking for a talented Customer Service Area Manager to join our growing Customer Service team in Milan on 1 year fixed-term basis. The main part of this role will be providing comprehensive support to our existing and potential customers within the luxury fashion space. 

One of the big goals in this role is to maintain and increase Customers’ satisfaction looking after their requests and complaints, through a positive and proactive attitude.

What your day will look like

Shipment planning and execution:

  • Manage the outbound shipping process – from picking to final dispatch and delivery.
  • Gathering of all relevant information, issuing of shipping documents and subsequent sharing with Customers and Partners involved.
  • Keeping contact with the warehouses to prevent and solve any possible shipment issue.
  • Monitoring customers’ sales data – together with Sales Team – to promote reorders and facilitate product swaps.
  • Focusing on key accounts and international department stores to ensure all the conditions and procedures are met to guarantee an efficient shipping process.
  • provide post shipment support and assist in research as needed for shortages, overages, and other claim

Order Management Activities:

  • Supporting Admin / BackOffice Team with collection and/or update of Customers’ profile information.
  • Providing information and other assistance to Admin-Back Office, Logistics, and A/R Teams regarding Customer’s credit, collection, or payments’ issues.
  • Tracking and communicating order status to Sales and/or Account Team.
  • Monitoring and checking reports for goods inbounds to ensure timely shipping.
  • Provide analysis and reports to line managers on all relevant matters

What you need to succeed

  • Fluent in English 
  • Fluent in Italian is a big plus
  • Experience with excel and other logistics tools - VLOOKUP-Cerca.Vert // CONCATENATE // MID-StringaEstrai and other basic functions a Pivot abilities)
  • Problem-solving mentality and positive attitude
  • Customer-centric mindset
  • Proactive and able to work independently

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