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Partnerships Manager, Transportation (Remote, Americas)

Employer
Shopify
Location
Remote
Closing date
31 Jan 2022

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Job Details

The Logistics Partnerships team oversees strategic partnerships with some of the largest postal carriers across the globe. This high-performing team continues to scale partnerships with carriers like USPS and Canada Post in order to provide innovative transportation solutions and products to our merchants. We are looking for a Partnerships Manager to add value to Shopify's transportation products through small parcel carrier relationships. Shopify's mission is to make commerce better for everyone. This role stands to leave a lasting effect in this space. We make commerce better by reducing complexity and time spent by SMBs on transportation challenges.

The successful candidate for this role will be someone who can tactically and strategically foster a partnership's impact to Shopify merchants. The candidate will work cross functionally with R&D, legal, finance and marketing functions to create a winning experience for merchants. This role will report to a Partnerships Lead, Transportation.

Responsibilities:
  • Supports Partnerships Lead, Transportation in negotiating (and re-negotiating) MSAs/NSAs, pricing agreements, and revenue agreements
  • Communicates Shopify's evolving initiatives to partner, and in return receives new products or feature proposals from partner
  • Navigates Shopify organization to propose partner value-adds beyond shipping.
  • Spends time gathering industry context through conferences, networking events, and research
  • Serves as a point of contact internally for carrier or transportation subject matter expertise related to their specific partner
  • Acts as a bridge between internal stakeholders and external partner to solution ad-hoc challenges
  • Responsible for the administrative success and ongoing performance management of their partner:
    • Quarterly Business Reviews
    • Operational Performance Reporting / Check-In's
    • Peak season planning
    • Tech support escalations
    • Billing issue escalations
  • To begin, this role will not have direct reports


Qualifications

  • 3+ years managing a carrier partner either in an eCommerce environment, label platform product, or directly working for a transportation carrier
  • Familiarity with SaaS business models
  • Excellent written and verbal communication skills
  • Ability to evaluate business opportunities or operational hurdles with quantification, recommend a course of action, and lead a group conversation to decision
  • Intermediate-level analytical skills
  • Stellar track record of relationship building and productive partnering

Preferred Qualifications/Experience:
  • 5+ years of transportation and logistics experience working in a direct to consumer commerce industry
  • Logistics program management, product management and commercial management experience a plus


Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We also know that applying for a new role can be both exciting and time-consuming, and we truly appreciate your effort. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying.

Closing date: January 30, 2022 at 11:59pm EDT. Successful candidates can expect to hear back from us by January 31, 2022 at 5pm EDT.

#LI-IE1 #LI-REMOTE

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process

Company

With a comprehensive set of industry-leading tools, Shopify has helped over 1,000,000 people in 175 countries take control of where they take their businesses. Headquartered in Ottawa, Canada, Shopify has worked with brands like Unilever, Kylie Cosmetics, Allbirds and countless others that started with nothing but an idea, a passion, or a purpose. We build products that help entrepreneurs around the world start and grow their businesses. As a workplace, we challenge and support you to hone your craft and make an impact. Visit our careers page for opportunities: https://www.shopify.com/careers

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