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Partner Guidance Manager (m/w/d) - Connected Retail

Employer
Zalando
Location
Berlin
Closing date
15 Feb 2022

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Job Details

As Partner Guidance Manager (m/w/d) you will ensure that partners are aware of the capabilities that Zalando's platform offers to them (by driving self-service) - and enable the internal Partner Consulting team to effectively consult partners through the creation of e.g standardized materials or pitch training.
WHERE YOUR EXPERTISE IS NEEDED
  • Gap analysis: Identify and prioritize educational needs of Connected Retail partners and within the internal Partner Consulting team by synthesizing information from multiple online and offline sources
  • Training innovation: Conceptualize and prepare new and fresh formats to train the internal Partner Consulting team to successfully consult partners
  • Format and content creation: Create (multi-language) partner education content across different types of public and exclusive media channels - tailored to different partner segments and sizes; ideally, by keeping self-service, in-product (e.g. Appcues) and gamification opportunities in mind
  • Education management: Manage an education portfolio that drives partner success internally via the Partner Consulting team and in direct communication with partners according to set timelines - by aligning with cross-functional Sales, Product Marketing and Product teams
WHAT WE'RE LOOKING FOR
  • Empathy and communication skills: you are personable, approachable and an education enthusiast that knows how to come up with an experience for the audience across different (media) formats. Your cultural sensibility allows you to come up with tailored partner education and engaging training content that sticks - and is based on your learning, training and/or facilitation knowledge
  • Teamwork and stakeholder management: you are able to work with multiple stakeholders across different levels of seniority and teams (both internal and external) in a collaborative way; you are comfortable operating independently and taking ownership in a Service and Product-oriented environment - ideally, by leveraging your past experience in the SaaS industry
  • Content creation: you are passionate about creating and presenting targeted content in line with brand guidelines; familiarity with training development tools such as Google Suite, Keynote and/or PowerPoint to set up decks, case studies, handouts and instruction material is a plus
  • Strategic thinking: you understand the value that educational support brings to the overall Connected Retail business (both from a business model and financial perspective); you are able to provide a structured approach on how to ensure continuous improvement and innovation of educational initiatives
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO CONNECTED RETAIL
As part of the Zalando universe, Connected Retail is enabling brick-and-mortar stores to sell directly to millions of online consumers on the Zalando platform. Together with our partners and state -of- the- art technologies we are building a seamless experience for our 42 million active customers to shop from local stores. This results in greater shopping experience, product selection and availability in products, faster delivery times and more sustainable shipping.

THE FUTURE OF RETAIL IS CONNECTED

Please note that all applications must be completed using the online form - we do not accept applications via email.

#CustomerFulfillment

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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