IT Service Manager

Leeds, United Kingdom
24 Jan 2022
13 Apr 2022

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


You will act as the Business Services Platform point of contact for DevOps Operational Delivery, lead delivery of support and maintenance for applications and infrastructure that underpin the BSP DevOps Factory services. You will liaise with Service Managers and Business Stakeholders to achieve successful delivery of Ops services. You will guide, coordinate and govern our partners to ensure smooth running of the DevOps Factory services as well as drive forward continual improvement and innovation of Burberry Operational capabilities.


  • Leading Operations within the DevOps Factory towards a consistent high quality service
  • Liaising across Burberry IT to Orchestrate Demand, escalations and facilitate prioritisation of services
  • Working with and managing third party partners to maintain tight control of capacity versus demand and operational elements of the DevOps Factory
  • Identifying and driving continual improvement of process and procedures to optimise Operations within the DevOps Factory
  • Governing the adherence to process and procedures of third party partners
  • Communicating with other domain experts to support a single end to end support goal and coordination between teams.
  • Driving Service Transition of any new or amended services ensuring consistent knowledge management 


  • Experience working in IT Operational Support
  • Experience working in IT Service Management
  • Previous experience of working with Third-Parties
  • Previous experience of SAP (Desirable)
  • Undergraduate Degree
  • ITIL Foundation
  • ITIL Practitioner (Desirable)
  • Project Management (Desirable)


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


Posting Notes: United Kingdom || Not Applicable || Leeds || IT || CORE BUSINESS SERVICE PLATFORMS || n/a ||

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