Sr. Manager, Site Reliability Engineering

Tory Burch
Jersey City, NJ, United States
24 Jan 2022
04 Mar 2022

This is an exciting opportunity to join and lead a fast-paced team focused on Site Reliability functions across Tory Burch Technology services. In this high impact role, you will partner closely with other engineering teams across the org to architect, design and deploy highly available and scalable globally distributed services at Tory Burch.
The incumbent must have a strong focus on understanding business expectations and requirements, set a high bar for themselves, like to solve problems, and demonstrate tenacity when developing and instituting new processes and influencing adoption across technology and business.


  • Manage a team of SREs
  • Have a solid understanding of our Technology landscape, architecture, services, and operations to implement improvements in service reliability, and performance
  • Performing an in-depth analysis of the possible risks and countermeasures for them
  • Calculating the potential cost of outages and planning for contingency
  • Preparing input for infrastructure/tooling/workflow updates across the organization
  • Developing best practices and guidelines to improve overall system reliability
  • Drive operational Excellence across the organization, planning, implementing, and monitoring of services
  • Educating the Dev and Ops (or DevOps) teams to follow the guidelines and best practices to minimize the number of errors and incidents.
  • Manage simulation & load testing for critical applications and preparation for scaled events readiness
  • Manage and own relationships with 3rd Party service providers for day-to-day operational support
  • Improve service reliability through blameless post incident RCA process and using code to prevent or respond to problem recurrence
  • Participate in 24x7 site reliability on-call rotations and escalation workflows
  • Nurture an environment of continuous learning which builds excellent engineering skillset to manage systems health through monitoring, automated alerts, and incident response
  • Drive weekly operations reviews across teams that includes incident response, performance, and availability metrics

  • Bachelor's degree or equivalent work experience required
  • Experience managing a team of software, SRE, and/or system engineers
  • Experience writing code in node.js, Go, python, or a similar programming language
  • 3+ Years' experience of leading teams as a people manager with a demonstrated ability to hiring and growing engineers.
  • Experience in GCP/Azure or other equivalent cloud stack and experience with multi/hybrid cloud environment
  • Excellent analytical, problem solving and communication skills
  • Experience with deployment tools like Terraform, Ansible
  • Experience with monitoring tools such as Grafana, ELK Stack, Stackdriver
  • Experience in troubleshooting and root cause of complex issues across micro-service architecture

  • Adaptable - Change before you have to
    • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
  • Entrepreneurial Spirit - Own it
    • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
  • Collaborative - No "I" in Tory
    • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
  • Client & Brand Focus - Put yourself in Tory's shoes
    • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
  • Live the Values - Being "Buddy"
    • Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environment
  • Functional Expertise - Know Your Stuff
    • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice
  • FOR PEOPLE MANAGERS: Team Builder - It's all about "We"
    • Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance
  • FOR PEOPLE MANAGERS: Change Leader - Change is the essence of life
    • Challenges the current point of view - Puts changes in context for the team - Executes changes that impact the business - Is proactive and positive - Listens to and keeps the team up to speed

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact .

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