Returns Coordinator - FARFETCH

NL Venray
25 Jan 2022
25 Jun 2022
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.


We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.


Our Venray warehouse is located in the historical region of Limburg in the Netherlands. This is our biggest Logistics centre where our teams are doing what's never been done to provide an unrivalled order experience to our customers globally.


Reporting to the Head of Operations, this position is based in our warehouse in Venray and is responsible for ensuring an organized and strong operation. You will help communication between our 3rd party warehouse and the wider operations department.


    • Analyze all reporting between Clipper (our external logistics provider) and F x FF
    • Ensure daily priorities are carried out following F x FF's requirements
    • Ensure reporting is available for adherence Clipper SLA's and KPIs
    • Responsible for returns pipeline, being a liaison between the warehouse teams, commercial, forecasting and the finance department/external auditors
    • Communicate with Returns team ensuring compliance
    • Ensure compliance between ERP and WMS
    • Review best practice for processing and quarantine
    • Communicate with external partners & commercial teams within Farfetch
    • Lead smaller projects and continuous improvement


    • You have excellent organizational skills
    • Previous experience in a warehouse environment
    • Strong stock background
    • You are comfortable communicating with many partners, via email and on calls
    • You are detail oriented and take ownership of tasks from start to finish
    • You are comfortable interpreting and manipulating data related to stockholding
    • Ability to relocate if required


    • FARFETCH Equity plan
    • Meal Allowance
    • Extra days off, sabbatical program and days for you to give back for the community
    • Flexible benefits allowance - For Extra Health Insurance, Transportation, Gym Memberships, Retirement pension plan and more
    • Special discounts at and


    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

This is an exciting opportunity to join our team in the Netherlands at our largest logistics centre!${description2}

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