Private Client Manager - FARFETCH

Location
AE Dubai
Posted
25 Jan 2022
Closes
21 Jun 2022
Ref
f0a0aa2e-9544-4cf3-9d2c-a2ba6bd6dd8f
Function
Technology
Level
Manager
Hours
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators, and consumers.

We're a positive platform for good, bringing together an incredible creative community made up of our people, our partners, and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

PRIVATE CLIENT

We're dedicated to amazing our special customers through our luxury personalised service. We're a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service, and Operations. We understand the world of luxury fashion and lifestyle and we're unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through FARFETCH.

THE ROLE

You'll be responsible for leading a team of Private Client Stylists, who value the relationships they build with our most valuable clients, motivating them to achieve and exceed individual sales targets and robust KPIs. Your team will contribute to our growth and ambition to be the number one luxury fashion player. In this role, you'll develop a unique skill set as you partner with functional leaders and stakeholders to design and implement the Farfetch Private Client strategy, aiming to engage and drive customer engagement, retention, and loyalty. Through a variety of engagement and selling activities, you'll ensure a seamless, exceptional luxury shopping experience for our Private Client customers. The ideal profile is someone with strong commercial and business acumen, a deep knowledge of luxury fashion, and experience in managing sales turnover and KPI management. You'll have the capability to develop strategies and actions to enable the achievement of sales targets, but most importantly, you'll be a natural leader, committed to developing and motivating your team to create a high-performance culture. You will also have a passion for people development, career mapping, and succession planning.

WHAT YOU'LL DO

    • You'll collaborate with the Private Client Director to translate the department strategy into operational and tactical business action plans, to be executed by you and your team.
    • You'll analyze, manage and review selling activity and KPI's (including but not limited to sales reports, client books, client acquisitions, client behavior) for your team and region, continuously reviewing performance against set objectives, identifying potential efficiency improvements, and determining solutions for at-risk areas and opportunities.
    • You'll build, lead, motivate, develop and train your team using the company's find, train, and retain framework. You will provide guidance and formulate action plans to help improve their sales techniques and clienteling with new clients including Blackbook, existing and lapsed Private Clients, to grow and retain all our PC clients.
    • You'll identify talent within your team understanding skill sets and competencies and be able to career path into potential roles within the Private Client career path framework.
    • You'll work with your team on daily and weekly outreach communication strategies to our clients whilst being able to analyze with your team daily and weekly outreach communication strategies to our clients whilst being able to analyze the performance and impact of weekly edits, 121 communications, and relevant tier base.
    • You'll work closely with the Fashion Concierge Sourcing Team and be able to implement strategy and team and stylist objectives to increase sales and enhance our proposition for our clients.
    • You'll oversee and support the management of stylists with any reseller or affiliate activity across your assigned geographic region.
    • You'll be responsible for the recruitment of exceptional, world-class stylists within your team. You'll manage the commission reporting of your team to the People team, ensuring accuracy and timely payment processing.
    • You'll partner with functional leaders and teams on acquisition strategies. brand collaborations and partnerships to identify new business opportunities to grow our Private Client portfolio.
    • You'll support client development and client engagement activities (e.g. gifting, meals, events, styling appointments, shopping experiences, online and offline) within your assigned geographic region.
    • You'll attend brand events to aid business development and act as a Farfetch brand ambassador whilst demonstrating networking abilities to enhance our PC proposition.
    • You'll define and manage budgets for your areas, controlling associated costs.


WHO YOU ARE :

    • You'll have proven experience in luxury fashion sales in a global organization, with a proven track record of exceeding sales targets and motivating a team to exceed targets.
    • You'll have experience of contributing to and executing business strategies to achieve overall organizational goals.
    • You'll have an intermediate understanding of basic marketing and events.
    • You'll have experience of people management, coaching and developing a team to build a high-performance culture.
    • You'll have a deep knowledge of current, international fashion trends, fashion designers, products and the wants and needs of luxury customers.
    • You'll ideally have experience of managing projects to deliver on time, in scope and budget.
    • You'll have the excellent commercial and financial acumen and an ability to understand and interpret analytics and financials into recommendations.
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