User Experience Lead

Tunbridge Wells, Kent (GB)
25 Jan 2022
25 Feb 2022
Contract Type
Full Time

Established in 1952 and online since 1999, Childrensalon is a fast-growing, award-winning, forward-thinking retailer, specialising in dressing children beautifully.  
Childrensalon believes there is beauty in diversity and difference, as resembled by our wonderful team. Our vision of being the most inclusive, diverse and humane company is very important to us as is our culture of fairness, openness and transparency. We are committed to the career progression and advancement of every team member as well as welcoming the best external talent in the industry. We offer a fun, challenging, collaborative, family-oriented work environment in our fast-paced and rapidly growing business and in turn will provide you with the opportunity to grow your career and make a difference.

We have an exciting opportunity to support our growth. We are on the lookout for a passionate User Experience Lead to take charge of the design on our websites and apps.

You will have a wealth of experience in e-commerce with solid foundations in User Experience and UCD. You are on top of best practices, technology and infuse this throughout your team, living and breathing UX.

You have a firm understanding between the difference of User Experience and User interface design and where these two disciplines intersect to create the most usable and beautiful product.

You have extensive knowledge of taking large ecommerce sites from strategy to final product. You enjoy being involved in strategic thinking but not afraid to get your hands dirty. Comfortable defining and achieving KPIs.

A powerful understanding of quantitative and qualitative data to inform and defend your design decisions, you will have an in-depth understanding of Google Analytics & User testing.

A track record to show how you not only create an amazing on-site journey, but how you have improved the experience through key KPI’s.

Gestalt, Myers Briggs, Heuristics are not just buzz words to you, but methodologies you use in daily practice.

Working alongside Customer Experience, Digital, Development & Creative teams you will create a best-in-class on-site journey. Responsible for creating a high performing ecommerce site whilst remaining true to our Brand.

Managing and cultivating our talent in User Experience and User Interface bringing your previous experience of managing teams.

Extensive experience in conceptualising and executing well thought-out design strategies to align with business goals.


  • Ability to marry creativity with logic
  • Passionate about your field
  • A true leader, and strong ability to mentor team members
  • Strong portfolio of projects you have completed from research to final product with KPI’s
  • Understanding of Development, knowing the limitations and timescales required to achieve.


  • 5 Years + in User Experience for eCommerce & Team Management
  • App design (iOS & Android)
  • Full working knowledge of Sketch, Invision, After Effects
  • Prototyping, wireframing, design, interactions, material design
  • Qualitative: User testing (interviews, 5 second tests, card sorting, guerilla etc.)
  • Quantitative (Google Analytics)
  • Agile methodologies


  • Experience in Luxury or Fashion
  • Psychology qualification
  • Degree in Design

This role is based at our Head Office in Tunbridge Wells with some remote working.

Childrensalon offers a highly competitive salary, company pension plan, health plan, fully subsidised gym membership, in-house yoga classes, company shuttle, generous holiday allowance and company discount.

Childrensalon is an equal opportunity employer and is determined to ensure that no applicant or team member receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

If you are interested and think you would thrive in this role, please apply to with your CV and covering letter about why you would like to work for us. Previous applicants need not apply.