UX Director, Growth

The UX Director, Growth will play a pivotal role in helping Shopify design for what's ahead. We're looking for a talented Design Director to lead our Activation, Retention, and Monetization products. Big picture, we're not only working on scaling Shopify's product vision, our singular vision is to accelerate Shopify's ability to act as an engine for economic independence for entrepreneurs. Are we growing in the right ways? Are we empowering the people who need us most? These are the questions you'll help solve through intelligent design.

As a senior Shopify leader, you'll collaborate with growth, ecosystem and the UX craft on internal and external strategies that propel our product and practices forward. We're building a diverse global team as a Digital by Design company, and in this role you'll help to further develop our inclusive remote culture.

A unique aspect of working on this team is that your projects directly impact active merchant growth - a critical success metric for Shopify, and a highly significant figure in quarterly public reports. If you get excited working on projects whose results drive highly-visible top-line company growth, come join us in Shopify Growth!

Responsibilities

• Leading a multidisciplinary UX team to ship best-in-class user experiences
  
• Working as a strategic partner with Engineering and Product Management leadership peers to set the long term vision for a suite of focus areas, and define the overall strategy and direction for the group
  
• Deep, foundational understanding of and ability to lead, all UX disciplines (Research, Design, Content Strategy, and User Experience Design)
  
• Fostering a culture of building and shipping with speed, consistency, and quality. You will also have a strong, scalable approach to balancing immediate needs to deliver value to our users today while setting ourselves and our merchants up for long term success
  
• Supporting your teams in their personal growth and development while also leveling up design quality in a fast-paced environment
  

Qualifications

• Proven track record as both an individual contributor and people leader in User Experience or Product Design
  
• Experience leading teams of multidisciplinary UX practitioners, including research, marketing design, user experience design, and content strategy
  
• Expert knowledge of the end-to-end iterative product design process, with an emphasis on experimentation, instrumentation, and metrics
  
• Proven collaboration with product and engineering teams for driving user-centered design processes
  
• Curiosity and empathy for a range of customer types
  
• Excellent communication, coaching, and storytelling skills
  

If you're interested in helping us shape the future of commerce, send us a few samples of your work: portfolio, wireframes, UX flows, publications, or whatever represents what you do best.

To learn more about Shopify UX, check out the following links:

Shopify UX Blog

Polaris -Shopify's design system

We know that applying to a new role takes a lot of work and we truly value your time. Madeleine is looking forward to reading your application.

Shopify is now permanently remote, and we're working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locationsShopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process