Operations Manager - Outbound - FARFETCH

NL Venray
26 Jan 2022
23 Apr 2022
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.


We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.


Our Venray warehouse is located in the historical region of Limburg in the Netherlands. This is our biggest Logistics centre where our teams are doing what's never been done to provide an unrivalled order experience to our customers globally.


The purpose of the Outbound Manager is to drive Inbound performance of our 3PL and work collaboratively across the business to identify and remedy key factors impacting the efficiency of our Inbound supply chain, ensuring the operation is agile and scalable.


    • Contract management on a day to day basis of our 3PL, ensuring SLA's are met.
    • Partner with key functions across the business including merchandising, buying, web operations, transport, warehouse, retail and finances, to encourage a culture of accountability to identify blockers and find solutions to improve supply chain efficiency.
    • Daily reporting of KPI's, sharing this information internally and with our 3PL to drive a high performance culture.
    • Ensure our 3PL are capturing relevant performance data relating productivity in all areas of the warehouse operation, identifying any inefficiencies and proposing remedies.
    • Monitor 3PL activity on a daily basis in order to flag and escalate any technology integration factors affecting the service for our customers.
    • Work with the Supply Chain functions on forward planning and capacities, sharing information with our 3PL to prepare for a capable operation.
    • Key liaison for our partners, forging the relationships to understand brand requirements, forward plan for volumes, and brief our 3PL sharing as much information as possible to prepare to meet SLA's.
    • Gathering performance metrics and building new reporting specific to new projects.
    • Work with the Product & Tech Team to implement efficient business processes and prepare the business for change through system integrations.


    • Solid experience in Operations and Supply Chain in a multi-channel environment.
    • Understanding of import and export processes.
    • Detailed understanding of warehouse operations; previous warehouse experience advantageous.
    • Strongly numerical skills; comfortable manipulating and interpreting data sets and communicating insights and actions to stakeholders in a meaningful way.
    • Exceptional communicator, ability to adapt at all levels across the business.
    • Commitment to deliver first class work every time.
    • Attention to detail and investigative nature.
    • Ability to prioritize in a fast-paced environment.
    • Comfortable to learn new systems and be an ambassador for change.
    • Advanced Excel skills (can perform complex functions) .


    • FARFETCH Equity plan
    • Meal Allowance
    • Extra days off, sabbatical program and days for you to give back for the community
    • Flexible benefits allowance - For Extra Health Insurance, Transportation, Gym Memberships, Retirement pension plan and more
    • Special discounts at Farfetch.com and BrownsFashion.com


    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

This is a unique opportunity to be a part of building a global fulfillment network in the Netherlands!${description2}

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