STORE MANAGER

DÔEN IS A LOS ANGELES-BASED LINE INSPIRED BY NOSTALGIA FOR THE CALIFORNIA OF DECADES PAST. OUR MISSION IS TO CREATE LASTING, BEAUTIFUL COLLECTIONS WHILE SUPPORTING WOMEN-IDENTIFYING INDIVIDUALS IN ALL ASPECTS OF OUR ORGANIZATION, SUPPLY CHAIN, AND COMMUNITY. WE STRIVE TO CONNECT WITH OUR CUSTOMERS, BUILD AN OPEN COMMUNITY, AND FOSTER RELATIONSHIPS WITH THE INSPIRING INDIVIDUALS WHO WEAR OUR CLOTHES THROUGHOUT THEIR LIVES. WE WORK WITH DOMESTIC AND OVERSEAS MANUFACTURERS WHO SHARE OUR VALUES AND COMMITMENT OF GENDER AND SOCIAL EQUALITY AS WELL AS GIVING BACK BY PARTNERING WITH FOUNDATIONS THAT DIRECTLY BENEFIT THEIR EMPLOYEES AND SURROUNDING COMMUNITY. DÔEN IS AN EQUAL OPPORTUNITY EMPLOYER, AND WE CELEBRATE INCLUSIVITY, EQUITY, REPRESENTATION, AND BELONGING IN THE WORKPLACE. WE STRONGLY ENCOURAGE CANDIDATES WHO IDENTIFY AS PEOPLE OF COLOR, PEOPLE WITH DISABILITIES, LGBTQ+, AND/OR GENDER NON-CONFORMING TO APPLY.

STORE MANAGER

WE ARE SEEKING AN EXCEPTIONAL STORE MANAGER FOR OUR NEW MONTECITO LOCATION. YOU’LL BE JOINING A COMPANY THAT’S INCLUSIVE AND CELEBRATES MULTIPLE APPROACHES AND VIEWS AS WE BELIEVE DIVERSITY DRIVES CREATIVITY AND GROWTH. WE WORK HARD TO FOSTER A CULTURE OF HONESTY, INTEGRITY AND COLLABORATION WHERE GROWTH IS NOT ONLY ENCOURAGED BUT EXPECTED. A DÔEN STORE MANAGER OPERATES A PROFITABLE AND SERVICE MINDED SHOP THROUGH THE SUCCESSFUL DEVELOPMENT OF A TEAM THAT CAN CONSISTENTLY DELIVER RESULTS. RESPONSIBLE FOR ALL ASPECTS OF MANAGING A SINGLE STORE INCLUDING; MANAGING STORE ASSOCIATES, OVERSEEING STORE OPERATIONS TO ACHIEVE SALES, SERVICE, CUSTOMER SATISFACTION AND PROFITABILITY. ALL WHILE WORKING CLOSELY WITH THE DÔEN CORPORATE TEAM TO ENSURE THE RIGHT ASSORTMENT IS SELECTED AND DISPLAYED TO PRODUCE PROFITABILITY.

RESPONSIBILITIES

CUSTOMER SERVICE 

• DEMONSTRATE EXTRAORDINARY SERVICE BY LEADING BY EXAMPLE ON THE SALES FLOOR
• PROVIDE THE HIGHEST LEVEL OF PERSONALIZE CLIENT EXPERIENCE TO OUR LOYAL AND GROWING CUSTOMER BASE
• MANAGE THE CLIENT BOOK AND EFFECTIVELY TRAIN THE TEAM IN BUILDING AND MAINTAINING CLIENT RELATIONSHIPS
• PROVIDE STYLING ADVICE BASED ON BRAND AESTHETIC AND EXCELLENT FIRSTHAND PRODUCT KNOWLEDGE

• BE ABLE TO DRIVE BUSINESS THROUGH REACTING TO CUSTOMERS’ NEEDS AND WANTS
• ALWAYS ACTS IN THE BEST INTEREST OF THE CUSTOMER  
• ABIDE AND ENFORCE COMPANY COVID SAFETY PRACTICES TO MAINTAIN A SAFE ENVIRONMENT FOR CUSTOMERS AND TEAM

GENERAL

• ARRIVES ON TIME AND IS FLOOR READY WITH A PROFESSIONAL PRESENCE IN LINE WITH THE DÔEN BRAND
• MAINTAINS A VISUALLY ENTICING STORE THAT IS NEAT, CLEAN, AND ORGANIZED
• RESPONDS PROMPTLY TO INTERNAL AND EXTERNAL COMMUNICATION
• WORKS IN PARTNERSHIP WITH CORPORATE TO MANAGE AND EXECUTE WEEKLY REORDERS/TRANSFERS AND INVENTORY MANAGEMENT
• ABILITY AND UNDERSTANDING OF RECEIVING AND PROCESSING MERCHANDISE/INVENTORY MANAGEMENT
• PROCESS SALES AND RETURNS THROUGH THE POS SYSTEMS WITH ACCURACY AND EFFICIENCY
• SUPPORTS WITH ALL OPERATIONAL DUTIES IE. MANAGING CLEANING, SUPPLY LEVELS, ETC.
• PERFORM DAILY OPERATIONS AND CLOSING PROCEDURES INCLUDING DAILY PAPERWORK AND RECONCILIATION
• PROTECT STORE ASSETS AND INVENTORY
• PARTICIPATE IN MONTHLY INVENTORY COUNTS
• BE PROACTIVE AND TAKE INITIATIVE 

LEADERSHIP

• ABLE TO DEMONSTRATE SHOP OWNERSHIP
• DEVELOPS AND EXECUTES STRATEGIES TO DRIVE BUSINESS
• OPERATES BUSINESS PROFITABLY AND MINIMIZE POTENTIAL FOR LOSS
• EFFECTIVELY IMPLEMENTS POLICIES AND PROCEDURES AND MANAGES DAILY OPERATIONS TO MAXIMIZE PAYROLL EFFICIENCY
• ENSURES A POSITIVE WORK ENVIRONMENT THROUGH RECOGNITION AND MOTIVATION 
• RESOLVES PERSONNEL CONCERNS FAIRLY AND IN A TIMELY FASHION
• SUPPORTS NEW INITIATIVES
• INTERFACES WITH ALL LEVELS OF MANAGEMENT AND ASSOCIATES IN A MANNER THAT PROMOTES LEARNING AND RESPECT
• FAIRLY DELEGATES RESPONSIBILITIES TO THE SALES STAFF

QUALIFICATIONS / SKILLS

• MINIMUM 5 YEARS’ EXPERIENCE MANAGING A FASHION RETAIL ENVIRONMENT.  LUXURY RETAIL PREFERRED
• DEGREE PREFERRED BUT NOT MANDATORY
• HIGH TECHNOLOGICAL COMPETENCY; EXPERIENCE WITH NETSUITE, SHOPIFY AND GLADLY DESIRED
• COMPUTER LITERACY, DATA ENTRY AND DATA PROCESSING SKILLS
• MUST HAVE EXPERIENCE MANAGING A CASH DRAWER, RECONCILING CASH RECEIPTS AND EXPERIENCE PERFORMING ALL DUTIES ASSOCIATED WITH END OF DAY CLOSING
• UNDERSTANDING OF REPORTING AND ANALYTICS
• ENERGETIC, CONFIDENT AND ADAPTABLE PERSONALITY
• STRONG LEADERSHIP, CRITICAL THINKING AND PROBLEM-SOLVING SKILLS
• EXCELLENT COMMUNICATION AND ORGANIZATIONAL SKILLS
• DETAIL-ORIENTED
• ABILITY TO WORK A FLEXIBLE SCHEDULE INCLUDING HOLIDAYS AND WEEKENDS
• ABILITY TO MANAGE PROCESSES AND IDENTIFY PROCEDURAL GAPS
• ABILITY TO MANAGE TEAM MEMBERS EFFECTIVELY
• ABILITY TO PRIORITIZE BETWEEN COMPANY AND INDIVIDUAL CHALLENGES
• PHYSICAL REQUIREMENTS: LIFT/CARRY/MOVE 20LBS MINIMUM INCLUDING FIXTURES AND PRODUCT

TO KEEP OUR EMPLOYEES SAFE, WE FOLLOW THE CDC GUIDELINES AND HAVE IMPLEMENTED STRICT POLICIES REQUIRING THAT EMPLOYEES AND VISITORS MAINTAIN SOCIAL DISTANCE, USE FACE MASKS, INSTITUTED HAND SANITIZING STATIONS AND ENCOURAGE EMPLOYEES TO REGULARLY WASH THEIR HANDS.

IN OUR HIRING, WE ARE ACTIVELY SEEKING CANDIDATES WITH A COMMITMENT TO ANTI-RACISM, AND WITH SKILLS TO ADVANCE EQUITY, INCLUSION, AND RACIAL JUSTICE IN THEIR WORK. YOU’LL BE JOINING A COMPANY THAT IS INCLUSIVE AND CELEBRATES MULTIPLE APPROACHES AND VIEWS AS WE BELIEVE DIVERSITY DRIVES CREATIVITY AND GROWTH. WE WORK HARD TO FOSTER A CULTURE OF HONESTY, INTEGRITY AND COLLABORATION WHERE GROWTH IS NOT ONLY ENCOURAGED BUT EXPECTED.