Store Supervisor

Calling talented Store Supervisor joining us in London Selfridges!

Sales Generation

• Meet sales goals
• Analyze sales reports and data to determine the needs of the business and set business strategies
• Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development associate selling techniques, ensuring utilization of elevated levels of service to maximize sales
• Demonstrate sales leadership for staff by playing an active role on the selling floor and being of the top sellers of the team

Customer Service

• Manage client database and utilize information to increase sales and client contact
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
• Assist to manage all special events inclusive of collection previews, client events, sale events, etc.

Operations

• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
• Ensure deliveries are properly processed in a timely manner
• Monitor the movement of all inventory
• Meet inventory accuracy and shrink requirements
• Understand and properly execute all management POS functions
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
• Build and maintain good communication with members of corporate office and other stores

Merchandising/Visual

• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
• Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

Desired Skills/Experience

• You love APM Monaco
• Fluency in English. Any other language will be a bonus.
• 3-4 years retail experience with 1-2 years in managing a store
• Proficient with Microsoft Office software including Work, Excel, PowerPoint and Outlook
• Ability to analyze selling reports and react quickly to the business trends
• Strong verbal and written communication skills and excellent organizational skills
• Flexibility to work a retail schedule, which includes evening, weekends and holidays
• Entrepreneurial drive
• Immediate availability or short notice will be advantageous