Private Client Assistant - FARFETCH

Location
US New York
Posted
28 Jan 2022
Closes
18 Feb 2022
Ref
ad12149b-30c3-46d3-9fb1-4e91bbbc5e38
Function
Technology
Hours
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

PRIVATE CLIENT

We're dedicated to delivering the ultimate luxury shopping experience to our most loyal clients around the globe. Our powerhouse team made up of Personal Stylists, Marketing, Client Development, Customer Service and Operations are committed to ensuring our clients receive an unrivalled premium service - available only on FARFETCH.

NEW YORK

Our New York office is located in Midtown near the iconic Bryant Park and the historic Grand Central Terminal, New York's best connected office neighborhood. The beautifully designed office has 360 views and tall windows to bring the outside in. We have a communal kitchen that brings the team together for Family Lunch and Happy Hours. The office is open plan with plenty of rooms and booths to take a private call, have time to relax and work in private or have a large collaborative meeting.

THE ROLE

You'll support our team of Private Client Stylists as they develop relationships with our most valuable clients. You'll develop a unique skillset as you promote client loyalty through a variety of selling activities, you'll assist with client inquiries and product searches to provide a seamless, luxury shopping experience for our private clients. We're looking for someone with customer service skills of the luxury fashion market who is motivated to achieve targets.

WHAT YOU'LL DO

    • You will support the Senior Stylists and Stylists with all operational and tasks surrounding sales and client relations, also partnering with the Customer Service team to resolve Private Client issues
    • You will assist the Private Client team with external client communication including sales order support, logistics support, after sales service, and designing and organizing editorial content and styling guidance
    • You will manage follow up from events and promotions, aiming to engage and build loyalty
    • You will assist the Private Client team with internal communication including communication with partner services, account management, operations and logistics teams
    • You will support client engagement activities, to build our customer loyalty e.g. events, styling appointments, shopping experiences
    • You will at times attend brand events to aid business development and act as a FARFETCH brand ambassador.
    • You will prepare weekly style updates as part of department client correspondence.


WHO YOU ARE

    • You have experience in retail sales or customer service (ideally luxury fashion), with experience exceeding sales targets, with a motivated attitude
    • You have advanced Excel skills to assist with data entry and reporting
    • You have deep knowledge of current fashion trends, designers and products, and a passion for styling.
    • You enjoy suggesting ideas to improve the customer experience and sales activity
    • You have excellent written and verbal communication
    • You enjoy collaborating and working with others
    • You have computer literacy and an understanding of the digital world


REWARDS & BENEFITS

    • FARFETCH Equity plan and annual discretionary bonus
    • Medical, dental, vision, with flexible spending account
    • 401K plus company match, PTO and volunteer days
    • Wellness, and cell phone reimbursements
    • Family Lunch, catered weekly when in office


EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.


We're looking for a Private Client Assistant with customer service skills to provide a seamless, luxury shopping experience in NYC!${description2}