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Senior Applied Scientist - NLP - Customer Care Technology (W/M/D)

Employer
Zalando
Location
Berlin
Closing date
30 May 2022

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Function
Technology
Level
Senior Manager

Job Details

As a Senior Applied Scientist, you will be responsible for improving and deploying machine learning models for classification and analysis of customer feedback with the goal of improving customer experience, either by supporting to route the customer feedback to the best responsible team or by helping to discover main customer pain points, across different languages and markets. To do this we are currently using deep learning models based on pre-trained multilingual language models for text classification and clustering.
WHERE YOUR EXPERTISE IS NEEDED
  • Understanding stakeholder needs and translating them into technical requirements.
  • Designing the system with a goal of meeting these requirements.
  • Preparing the data for model training and evaluation.
  • Exploring the model space taking into account speed/cost/quality trade-offs.
  • Deploying the model into production and monitoring model performance to understand areas for improvement.
  • Iterating on data preparation and model design to improve model performance.
WHAT WE’RE LOOKING FOR
  • Interested in improving customer experience using automation, with models trained and deployed with human-in-the-loop.
  • Have experience with training, evaluation and deployment of machine learning models in an industry setting, for example using tools like Apache Spark, PyTorch, NLP libraries like HuggingFace Transformers or Flair, AirFlow and AWS SageMaker.
  • Have worked with ambiguous and noisy text data and have come up with solutions that work well with such data. Curious to understand failure modes of trained models and coming up with solutions that address them.
  • Has a MSc or preferably a PhD in computer science, applied mathematics, statistics with emphasis on computational linguistics.
PERKS AT WORK
  • Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Extensive onboarding, mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations)
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.Zalando SEZalando is Europe’s leading online platform for fashion and lifestyle, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 35+ million active customers through diverse skill-sets, interests and languages our teams choose to use. Please note that all the applications must be completed using the online form - we do not accept applications via e-mail.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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