Department Manager - Heathrow (Maternity Cover)

London, United Kingdom
08 Feb 2022
06 Jun 2022

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


We are looking for a Department Manager to join our team in Heathrow on a fixed term basis for 1 year (maternity cover).

You will partner with your Terminal Manager in delivering exceptional client experiences, maintaining a productive and motivated team as well as driving profitability in your assigned category.


  • Lead a high performing customer facing and service orientated team in order to achieve sales goals and KPIs
  • Sustain good levels of productivity and efficiency by predicting trends in your terminal and reacting accordingly
  • Maintain a strong sense of Well-being in order for your teams to thrive off
  • Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
  • Drive partnership on the selling floor between sales associates and operations team
  • Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions


  • Previous experience driving a team/department's sales and profitability while maintaining exceptional client service standards
  • In-depth understanding of clients' expectations and what a luxury service entails
  • Ability to demonstrate leadership and people management skills
  • Genuine interest and love for fashion and styling paired with excellent product knowledge
  • Advanced knowledge of POS, store systems and comfortable using digital tools


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || MAINLINE || n/a ||

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