Head of E-Commerce Partnerships, Franchise, Strategic Alliances & Licensing

Gap Inc.
London, United Kingdom
13 Feb 2022
30 Jul 2022
About Gap

Our past is full of iconic moments - but our future is going to spark many more. Our brands - Gap, Banana Republic, Old Navy and Athleta - have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we're more than the clothes that we make. We know that business can and should be a force for good, and it's why we work hard to make product that makes people feel good, inside and out. It's why we're committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.

About the Role

The Head of E-Commerce, Franchise, Strategic Alliances & Licensing has a solid understanding of online business on a global scale and possesses strong influencing and collaborative skills as they interface with multiple Gap Inc. and Distribution business partners. Selected candidate should also have past experience conducting detailed market research and an overall track record developing, implementing and overseeing global expansion for international brands. The Head of E-Commerce will be the interface between Marketing, Brand Planning, Account Planning, Product and other Franchise Business Partners to ensure brand, product and commercial needs are fulfilled to the best in its class across multiple brands (Gap, Banana Republic, Athleta, Old Navy). The Head of E-Commerce will maximize revenue by analyzing sales data, reporting performance, identifying growth opportunities and resolving issues to drive topline growth and to execute against the commercial e-commerce plan.

What You'll Do

  • Develop e-commerce strategy to achieve strategic objectives and create strong annual business plans to deliver against the budgeted growth targets
  • Identify risk/opportunities to sales plans and collaborate with cross-functional teams to develop action plans to achieve financial goals
  • Understand and communicate account's sales performance, online analytics, customer data and other KPIs to formulate actionable insights that actively drive online trade
  • Seek growth opportunities with new and existing Distribution Partners, including where applicable, negotiation of commercial terms and management of contract execution
  • Lead the implementation of new business models with Distribution Partners in order to achieve the brands' strategic initiatives
  • Project manage new site and brand launches as well as new season launches. Be the subject matter expert on e-commerce for the international FSAL division
  • Share results and best practice learnings with the wider cross functional organization

Who You Are

  • Minimum of 10+ years online trading experience, ideally in a fashion retail environment with a Pureplay/ marketplace organization; degree preferred
  • Grounded commercial experience within an account management capacity, coupled with an understanding of the inner workings of a P&L
  • Advanced data analytics, problem solving, process/project management and communication skills
  • Strategic awareness and thinking - develops new ideas, considers potential outcomes and develops action plans
  • Ability to persuade and influence - present facts, opinions and proposals persuasively to colleagues
  • A self-starter with a passion for achievement; integrity and drive with a strong desire to make things happen
  • Flexibility to attend late night/early morning global conference calls

Benefits at Gap

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, 30% off at Gap Outlet, and the ability to purchase discounted merchandise during international travel at Banana Republic, Athleta, Intermix and Old Navy.
  • Pension schemes available, depending on role.
  • Market-leading private medical healthcare and well-being programme.*
  • Voluntary medical cash plan open to all employees.
  • Performance-related discretionary bonuses.*
  • Access to our Employee Support Programme for overall well-being.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Human Rights Campaign for the seventeenth consecutive year and have been included in the 2021 Bloomberg Gender-Equality Index for the fourth year in a row.

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