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Senior Engineer, Customer Service Systems

Neiman Marcus
Boston, Massachusetts, United States
Closing date
10 Jan 2023

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Senior Manager

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

Corporate office located in Dallas Texas. Position is eligible to be remote.

This position provides functional application support, configuration and new process realization within our Supply Chain and Manhattan Active Omni system. This position will collect business requirements and analysis through meetings with users, peers, external partners and company management to determine the best solutions to meet the needs of the business. Further, this position will create reports, queries, business cases and presentations at the appropriate level of detail to provide decision/business support.

The ideal candidate will have 5 years of progressive work experience as a Software Engineer or consultant with multiple Supply Chain order management and Call Center implementation cycles. This role regularly interfaces with business users and leadership. Previous Project Management, Process Improvement Project and Supply Chain business experience is a definite plus.

Essential Functions/Job Responsibilities

  • Ability to lead large and/or complex programs/portfolios with high and sometimes critical impact and cross-portfolio scope, complexity, and collaboration with cross-functional teams, both business and IT
  • Ability to set future vision and roadmaps for the portfolio and contributes to enterprise roadmaps
  • Participate and contribute in portfolio architectural review boards to establish architecture roadmaps for the portfolio, design principals and best practices
  • Expert and point of contact responsible in cross-portfolio end to end business, technology, software quality, innovation, domain and architecture areas
  • Works independently and is well respected with high influence across the cross-portfolio and business areas
  • Design solutions & architecture per best practices leveraging approved technologies and provide recommendations for improvement
  • Evaluate and recommend potential new technical solutions & technologies.
  • Develop and enforce software development/quality best practices, including coding standards, frameworks, strategy, code reviews, source control management, build processes, testing, and operations
  • Heavy collaboration with Cross-functional teams within IT and business partners
  • Coaches, mentors, and develops senior members in the job family on design techniques and coding standards to increase productivity and cultivate innovation

Minimum Qualifications & Experience:

  • Bachelors degree or equivalent work experience
  • Advance proficiency with Microsoft Excel
  • Minimum of two years of Order Management Customer Engagement, preferably Manhattan OMS/MAO, technical application configuration/implementation experience.
  • Minimum of two years of Supply Chain and Call Center experience.
  • Functional experience with master data, inventory management, order fulfillment, call center & customer communications and analytics
  • Twilio Voice and Chat exposure preferred.
  • Calabrio WFM and AQM exposure preferred.
  • 3 + years with requirements gathering, process design, configuration, functional design, testing, conversion, and deployment experience
  • Intermediate proficiency with MS Word, Outlook & Power Point
  • Experience working with Project Management tools (MS Project, Jira, Atlassian)
  • Excellent oral and written communication skills
  • Process oriented with high attention to detail
  • Strong process and analytical skill set.
  • Team player with a positive attitude.

  • 3+ years' experience performing requirements gathering, process design, configuration, functional design, testing, conversion, and deployment experience with Order Management, preferably Manhattan OMS/MAO.
  • 3 + years' experience implementing Supply Chain and Call Center applications
  • 5+ years' experience in a large, complex, multi-unit department store, fashion or apparel/footwear retailer
  • Working knowledge of JSON
  • Working knowledge of SQL
  • Multiple Supply Chain experiences (Implementation, Upgrades)
  • Working knowledge of Agile and Waterfall project development methodologies.

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