Alterations Supervisor

Neiman Marcus
Whittier, California, United States
Closing date
2 May 2023

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Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.


Neiman Marcus Alterations Services is looking for a self-motivated individual to supervise all Alterations-related services for West Coast Service Center in Whittier, CA. This person will have assorted responsibilities supporting the Central Alterations facility. The staff size varies from 25 to 35 associates anticipating direction on workmanship quality and service to Neiman Marcus Stores

  • Plan and organize a production system capable of altering 250 garments per day with an expandable capacity of 25% during sales or peak periods.
  • Produce work quality comparable to or better than the original workmanship of each garment altered.
  • Complete and return to the stores all alterations within 48 hours (weekday hours) from receipt by the Central Workroom.
  • Organize workflow and distribute work to staff, and movement and quality inspection of completed garments for the following work sections:
      • Pants Operation
      • Coat Sleeves and Seams
      • Dress and Skirt Hems
      • Shirt/Blouse/Dress Sleeves
      • Main Tailors' Work
      • Main Dressmakers' Work
      • Pressing
  • Help motivate and/or train staff for each work section and monitor cross-training of each employee to become specialized and proficient in at least two of the work sections.
  • Oversee the following specialized alterations for Neiman Marcus Regional and Non-Regional Stores.
      • Buttonholes
      • Trouser Recuts
      • Knitted Hems
      • Double-Blind Machine Hems
      • Garment made of Double-Faced Fabrics
      • Leather Garments
  • Monitor work units and quality objectives of each associate and the achievement of these objectives. Articulate skill level deficiencies of associates to manager take appropriate disciplinary actions, where needed.
  • Perform random, in-process quality inspections at various workstations and develop a method that ensures 100% final inspection of finished garments.
  • Report malfunctioning equipment and machinery in the workrooms to the manager. Select, test, and purchase all tailoring supplies needed.
  • Make the Supplies List available to the Regional Service Manager for ordering.
  • Support opening and closing procedures of building.
  • Monitor timekeeping of non-exempt associates.
  • Support FedEx and Local shuttle transportation deliveries and shipments of stores supported by WCSC
  • Establish a harmonious and positive relationship with the Fitters, Sewers, and Alterations Service Manager to help maintain a qualitative perception of the service among salespeople, customers, and store management.
  • Involvement in the Check-In, Check-Out, Inbounding, and Out Bounding processes with the clerical staff to check and inspect the merchandise in/out to produce all the documentation necessary to manage and control the business.

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