Senior Manager, Program Management

Neiman Marcus
Bal Harbour, Florida, United States
18 Feb 2022
09 Sep 2022

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Job Summary:

Responsibilities & Duties:
  • Collaborate and partner with the product & technology pyramid, customer pyramid, and merchandising / planning (or other) teams to drive strategic priority initiatives.
  • Understand the project vision and timelines to ensure delivery happens in line with business requirements and manage communication within and across project teams to proactively identify risks and mitigations.
  • Lead projects related to retail experience products, services and processes as well as how they are experienced by customers
  • Effectively manage stakeholders across organizations, including well-developed negotiation skills and ability to maintain decision-making accountability with stakeholder input
  • Demonstrate strategic thinking (long term, preventative risk mitigation) and orchestration of complex support planning in order to deliver projects on time.
  • Manage schedules for collaborating with team members to track milestone deliverables and drive project management.
  • Create feedback loops to ensure the right business challenges are identified and addressed.
  • Drive positive change in a complex environment
  • Deliver results in an agile environment to continuously assess the program needs and priorities, including directing team resources with well-defined requirements

  • 7+ years of project/program/operations management working with cross functional diverse teams with and experience dedicated to leading programs / projects
  • Demonstrated consistent ability to lead cross-functional teams and deliver technical solutions while mitigating or removing hurdles / obstacles
  • Excellent problem solving, conflict / resolution management, active listening, time management, and interpersonal skills
  • Highly adaptable, and strong collaborator, fierce advocate, and influencer
  • Detail oriented, proactive, sound operational judgment, up-beat and "can do" attitude with an ability to work across multiple projects as needed.
  • Superior communications and presentation skills
  • Exceptional organizational and planning skills
  • Advanced proficiency with MS Office Product Suite
  • 4-year degree preferred
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
  • Travel may be required, up to 10%

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