Sr. Manager, Strategic Planning

Neiman Marcus
Dallas, Texas, United States
18 Feb 2022
04 Aug 2022

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

At Neiman Marcus, the Retail Initiatives team supports the Customer organization through regular prioritization, planning, execution, and implementation of strategic, business-as-usual, and seasonal initiatives. The Sr. Manager, Strategic Planning will be responsible for partnering with Growth Execution, Customer, and Finance Leadership to develop strategic and execution plans across all initiative inputs and will integrate the planning process across all business units and maintain plans to ensure practical alignment with business objectives.

Responsibilities & Duties
  • Lead | Drive annual, seasonal, and quarterly strategic operations activities for the Customer organization in support of the Neiman Marcus brand strategy and Customer business objectives.

  • Pursue | Govern the adoption and application of business and operational processes and policies to optimize real-time insights into current delivery and performance, pipelining potential needs. Ensure the full portfolio of project plans are correctly phased and planned for to provide sufficient insight into forward looking capacity and resource requirements. Navigate ambiguous situations to unearth and address core issues or challenges

  • Workflow | Support strategic and operational projects through engagement and project management support. Contribute personal insight, galvanize discussion and debate across the organization on key strategic issues, generating ideas and creative frameworks, and use a combination of facts, judgment, and personal impact to build credibility and influence outcomes. Independently lead and drive cross-functional initiatives, projects or programs

  • Develop | Support the Customer organization leadership in defining, building, and implementing the seasonal business activation strategies and plans to deliver financial plans and KPI commitments. Drive data-driven insights to support actionable strategic direction, prioritization, and strategy communication

  • Communicate | Work closely with the Customer organization leadership and Growth Execution Strategy team in developing and making presentations to executive and senior leaders, the Board of Directors, and on strategic matters pertaining to Neiman Marcus brand and Customer organization strategies.

  • 7+ years of strategic planning, operations, management working with cross functional diverse teams with and experience dedicated to leading programs / projects
  • Experience with using data create business plans leveraging insights to drive specific actions impacting KPIs.
  • Demonstrated consistent ability to lead cross-functional teams and deliver technical solutions while mitigating or removing hurdles / obstacles
  • Excellent problem solving, conflict / resolution management, active listening, time management, and interpersonal skills
  • Highly adaptable, and strong collaborator, fierce advocate, and influencer
  • Detail oriented, proactive, sound operational judgment, up-beat and "can do" attitude with an ability to work across multiple projects as needed.
  • Superior communications and presentation skills
  • Exceptional organizational and planning skills
  • Advanced proficiency with MS Office Product Suite
  • 4-year degree preferred
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
  • Travel may be required, up to 10%

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