Director of Omni Digital Experience

Recruiter
Neiman Marcus
Location
Irving, Texas, United States
Posted
18 Feb 2022
Closes
09 Aug 2022
Ref
19298
Function
Operations
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

The Neiman Marcus Group team is progressing and growing and looking for top innovative talent to help build out our newly created Growth and Enablement Office. We are currently seeking candidates for our Director of Omni Digital Experience role. In this dynamic role, we are looking for someone with a strong technical and technology-focused acumen. This role will influence the overall strategy of the organization, specifically working with the omni digital focus nature of our organization and effectiveness.

For the Director of Omni Digital Experience we need someone who has a proven background in managing end-to-end transformation processes, while also being detailed in the oversight of objectives and risks. We need someone who understands the technology world and how things effectively progress and move around in that space.

Ideally, we would like someone who has worked directly in the IT/technology/digital/eCommerce world and understands the nuances of this area.

Requirements:

10+ years of experience in strategy consulting, retail and/or consumer goods

Proven track record leading programs is required, with the ability of crafting, monitoring, and interpreting metrics through the development lifecycle

Experience in strategy, finance, eCommerce, startups, business development or omni channel retail - including but not limited to luxury department, specialty or monobrand store retail

Excellent communication and influencing skills. Influence others by asserting own ideas while gaining support and commitment from others. Identifies/influences critical stakeholders - proactively problem solves and recommends solutions

Strong presentation skills including development and delivery of various formats to executive audiences. Able to understand audience and present material accordingly

Strategic thinking; ability to identify outside environmental trends and changing customer needs and use that knowledge to build business strategies and plans

Aptitude for quantitative analysis

Demonstrated partnership and relationship building skills; build collaborative partnerships cross-functionally and resolve conflict productively

Ability to champion change and new initiatives by challenging the status quo and acting as catalyst of change and provide leadership to drive to results