Browse & Search Ecommerce Manager

Recruiter
Neiman Marcus
Location
Irving, Texas, United States
Posted
18 Feb 2022
Closes
10 Jun 2022
Ref
18543
Function
Buyer
Level
Manager
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Browse & Search Ecommerce Manager - Job Description

Overview:

The Browse & Search Manager will be a key member of the Neiman Marcus eCommerce team in helping establish optimizations around the way consumers search and browse on NeimanMarcus.com, both from a sitewide and category / search term specific perspective.

This role requires high attention to detail, technical skills, the ability to problem solve and multitask, along with strong interpersonal skills to effectively collaborate with stakeholders. A successful Browse & Search Manager will be proactive, highly analytical and data driven with an understanding of various online marketing principles and KPIs, as well as have a passion for product and market trends. Both a high-level strategic thinker and a roll-up-your-sleeves operator, the ideal candidate should be comfortable working in a fast-paced, demanding, and exciting environment.

Key Responsibilities

Increase search conversion rate by reducing friction in the search experience and help customers find what they want right away.

Provide relevant results to customers based on the search term. Using third-party tool, execute algorithm tweaks to ensure the most relevant products are prioritized within the results.

Uncover customer intent and reveal data about customers interests. Share out with the appropriate cross-functional teams.

Create synonyms for null search results specific to brands that are not carried by Neiman Marcus. Redirect commonly misspelled searches to relevant search terms.

Add filters & facets to search results to allow customers to narrow the results.

Partner with site merchandising and category management to understand the key business drivers based on seasonality, receipts and brand penetration. Collaborate with product management on search and browse enhancements to improve the customer experience (search typeahead, filter UX, etc.).

Identify new data points that should be considered as results are populated on the search results and browse category pages to increase click-thru rate, conversion rate and demand.

Subject matter expert for the design and implementation of personalized search and browse results.

QUALIFICATIONS

Bachelor's degree.

Minimum of 3+ years of relevant retail ecommerce experience. Proven experience successfully driving Search and Browse strategies is preferred.

Skilled in defining the right metrics to measure how your actions are impacting customers and the business.

Strong analytical skills with hands-on experience using data analytics tools. Adobe Analytics experience preferred. Advanced Excel and Microsoft Office skills required.

Technically savvy. Familiar with Machine Learning concepts, Search fundamentals, approaches to personalization.

Strong experience in large scale enterprise organizations. Luxury retail preferred.

Excellent communication skills - interpersonal, verbal and written.

Strong commitment to timelines, accuracy, organization and professionalism.

Thrives in a fast-paced and cross functional environment with a customer first mindset.

Proactive, self-motivated, passionate and accountable. A self-starter approach with an eagerness to consistently meet and exceed objectives and take on more responsibility.

Similar jobs

More searches like this

Similar jobs