Senior Specialist for Eastern Europe Expansion (all genders)

Recruiter
Zalando
Location
Berlin
Posted
24 Feb 2022
Closes
29 Jul 2022
Ref
3975903
Function
Customer Service
THE ROLE & THE TEAM
As Senior for our Eastern Europe Expansion, you will be our internal expert for one of the markets (Slovakia, Latvia, Lithuania or Estonia). You will support in successfully expansion in our new country and everything that is connected with it.

You will work closely together with Seniors that are taking care of the expansions to the other markets.

INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion

Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups

WHY YOU SHOULD BE INTERESTED
  • Define and solve our customer queries in a timely, friendly manner
  • Recognize the defined workflows and if needed support in securing and optimizing them as necessary
  • Work closely together with other teams and departments such as Quality and IKM; you'll be supporting in providing feedback with regards to the quality of the vendor customer care specialists and ensure that our templates are up to date and there are no language grammar errors
  • Create a strong flow of communication. You are an important contact person for the external team and will provide support for them in complex issues; as one of the first people in Customer Care working for this market, you might as well be highly involved in the ramp up phase, on site and for other units within Zalando


WE'D LOVE TO MEET YOU IF
  • Excellent knowledge of at least two of the following languages: Slovakian, Latvian, Lithuanian, Estonian plus English, in written and spoken form
  • Commitment to customer satisfaction and a very strong understanding of our processes
  • Confident, competent, friendly and self-responsible, you are also able to take feedback and to work with it
  • Ability to work across multiple teams internally and externally, align goals and deliverables and drive overall success independently of organizational boundaries


ZALANDO BENEFITS
  • Learn and develop through our extensive Zalando training platform
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Relocation assistance for internationals
  • Access to the employee shares program
  • Relocation assistance available for internationals
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • 3 fully-paid child sick days per year


ABOUT ZALANDO
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the Starting Point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 48 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.

Similar jobs

More searches like this

Similar jobs