Team Lead, Candidate Experience Operations (all genders)
- Employer
- Zalando
- Location
- Berlin
- Closing date
- 15 Jun 2022
View more
- Function
- Operations
- Level
- Manager
You need to sign in or create an account to save a job.
Job Details
THE ROLE & THE TEAM
As a Team Lead, Candidate Experience Operations, you will manage and mentor a team of 16 Candidate Experience Specialists (CES), whose primary mission is to support candidates and orchestrate the recruitment processes in our tech teams. In your leadership capacity, you will make sure that your team is equipped with processes and practices to create an outstanding experience for all candidates and enable the Talent Acquisition team to deliver against Zalando's talent acquisition objectives.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED...
WE'D LOVE TO MEET YOU IF...
ZALANDO BENEFITS
Career Development
Wellbeing
Flexibility
Financial
Family
ABOUT ZALANDO
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.
Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.
Our values: https://jobs.zalando.com/en/our-founding-mindset
do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability
Follow us on Instagram: instagram.com/insidezalando
Please note that all applications must be completed using the online form - we do not accept applications via email.
As a Team Lead, Candidate Experience Operations, you will manage and mentor a team of 16 Candidate Experience Specialists (CES), whose primary mission is to support candidates and orchestrate the recruitment processes in our tech teams. In your leadership capacity, you will make sure that your team is equipped with processes and practices to create an outstanding experience for all candidates and enable the Talent Acquisition team to deliver against Zalando's talent acquisition objectives.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED...
- Manage, mentor and enable a team of 16 CES who focus on the scheduling of all recruitment activities within our Tech Recruitment teams.
- Provide clear goals for your team and ensure the execution of the operational plans that stem off TA's overarching delivery plan.
- Monitor productivity and the operational health of scheduling practices, articulating solutions where needed, continually striving for better candidate experience and more efficient processing times. Participate in decisions regarding recruiting operations and analysing available data to drive your decisions.
- Represent the CES team within Talent Acquisition/ People & Organisation teams and the wider business, providing visibility to TA Leaders around the team's performance. Support and educate your stakeholders in our scheduling operations and tools to contribute to a seamless candidate experience.
- In your capacity as manager, you coach, mentor and develop the people in your team, finding opportunities for your team to learn and build their skills. You develop a strong feedback culture, actively aiming to understand the engagement and health of your team.
- Take a functional ownership of our scheduling tool GoodTime within Talent Acquisition. Manage the GoodTime Core User group and be the main contact person between GoodTime team and Zalando.
WE'D LOVE TO MEET YOU IF...
- Previous experience leading a high-volume operational team within a complex environment and multiple counterparts.
- You are well-structured, able to manage change and rally engagement from key stakeholders. You are comfortable working with data, both to monitor the health of operations and to articulate solutions that improve the status quo.
- Facing challenges, you are comfortable identifying the right priorities, you are able to organise yourself and others effectively and have a solution-oriented approach.
- Demonstrated people leadership skills with an ability to motivate and develop your team and foster a supportive and high-delivery environment.
- Hands-on mentality and acting like an owner distinguishes your working style - you can easily think strategically and show innovation, but you are also willing to tackle necessary operational tasks.
- Demonstrable experience in Talent Acquisition.
- Able to write convincing narratives, using data and analysis to back-up recommendations.
- Proficiency in the use of tools such as Greenhouse, Workday and GoodTimes.
ZALANDO BENEFITS
Career Development
- We offer peer-to-peer performance reviews twice a year
- Learn and develop through our extensive Zalando training platform
- Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
- Support from an international team of experts; mentoring and professional development opportunities
Wellbeing
- 2 days paid leave per year for volunteering
- Minimum of 27 holiday days per calendar year
- Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
- Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources
Flexibility
- Flexible working hours
- Relocation assistance for internationals
- If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety
Financial
- Access to the employee shares program
- 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
- Discounts from a wide range of external partners
Family
- Employee parents' forums and employee resource group
- Supported transition into and out of parental leave, with a buddy and re-onboarding plan
- 3 fully-paid child sick days per year
- Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute
ABOUT ZALANDO
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.
Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.
Our values: https://jobs.zalando.com/en/our-founding-mindset
do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability
Follow us on Instagram: instagram.com/insidezalando
Please note that all applications must be completed using the online form - we do not accept applications via email.
Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.
Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.
Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.
- Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
- Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
- Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
- Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
- Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
- Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
- Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.
With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.
Company info
- Website
- https://jobs.zalando.com/
- Telephone
- +49 (0)30 2759 4693
- Location
-
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert