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Teamlead Account Management (m/f/d)

Employer
Zalando
Location
Ansbach
Closing date
14 Jun 2022

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Function
Sales & Business Development
Level
Manager
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Job Details

THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in e-commerce - from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do - do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE'RE LOOKING FOR
  • Professional experience and proven track record within E-Commerce Business; first experience in coordinating teams is preferred
  • You are reliable and deliver what you promise. You keep up with the key focus areas and try to push initiatives to increase the delivery performance as well as to focus on transparency, liability and a well-designed project and process management within your team when it comes to organization
  • Innovation is your greatest passion, you always questioning the status quo, optimize the resources and the outcome ratio while evolving processes for commercial touchpoints and customer requirements
  • You are empathic and remain calm under pressure; therefore you have a good feel for people and are well aware that open-minded and trustful management will lead to high motivation and productivity
  • You are fluent in German and English and enjoy working with international teams and customers


YOUR RESPONSIBILITIES
  • Being the professional lead and support for one of our teams that takes ownership to establish an optimal customer journey
  • Transferring strategic and efficient management decisions into the operative business, in order to reduce time-to-online integration durations by meeting the quality standards and customers' needs
  • Acting as a role model for the team and constantly looking for ways to improve our initial services for our new customers to offer our new customers self-service integration solutions
  • Ensuring efficiency across the team in our joint projects, having full transparency about initiatives and the respective project steps. You successfully bring automation and customer satisfaction under one denominator and promote both
  • You will work closely with our New Business team and provide a suitable setup after the first integration project for handing over the customers to our team driving the multichannel approach of new customers afterwards


WHAT YOU CAN EXPECT FROM US
  • You'll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
  • Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
  • You'll be given various learning and development opportunities to enhance your professional development
  • Flexible working hours, home office options
  • 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
  • We'll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station
  • Access to additional German or English classes to improve your language skills
  • Visa support for our foreign employees
  • A variety of health offers to support your well-being, as well as free beverages and fruits


INTERESTED?
We are looking forward to receiving your application!

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store​
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
 Berlin
Germany
10243
Germany
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