RLS - SAINT GERMAIN - Department Manager WW

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
Direct the store team to consistently deliver an exceptional, memorable customer experience Empower, motivate and lead the development of the store team Acquire and retain a talented Sales Floor team Deliver the floor sales and metric targets

Essential Duties & Responsibilities
Directly responsible for the sales and KPI performance in assigned floor Drive the team to deliver the RL Experience to all customers through the Connect, Convert and Conclude service model Delivering company customer service initiatives and continually searching for ways to improve service; managing the store in a way that always services the customer first and manages tasks second Responsible for the recruitment, selection, supervision and development of the team. Coach and mentor direct reports to achieve optimal results including succession planning for current and future positions Conducting performance reviews and agreeing Personal Development Plans to support retention Training and testing the team on product Knowledge Communicating clear sales and service goals and expectations to floor team, providing coaching, training and constructive feedback on a regular basis Using department business reports, profiling and space analysis information effectively Managing the floor environment to ensure it represents the brand, complies with creative and product presentation Establishing and maintaining an effective replenishment processes in line with store requirements

Experience, Skills & Knowledge
Experience of successfully leading teams To have an in depth knowledge of the retail market including competitor activity Possess strong communication and interpersonal skills A desire to build relationships and promote team work and develop people High level of analytical and reporting skill To be action orientated and solution driven to achieve results To be competent in IT systems to include Excel, Microsoft Word