Customer Service Specialist - FARFETCH

IT Turati
11 Mar 2022
14 Sep 2022
Full Time
New Guards Group is the home to 9 international luxury brands: Marcelo Burlon County of Milan, Off-White c/o Virgil Abloh, Palm Angels, Unravel Project, Heron Preston, Alanui, Kirin Peggy Gou, Opening Ceremony and Ambush. We work with the understanding that fashion and luxury can be different: community-based, quality-driven, collaborative, truly global and quick. Our brands and products stem from creative and managerial innovation and the philosophy of Made in Italy. We're redefining the way luxury is conceived, communicated and shared. Where others see limits, we see goals.


Our new office in Via Turati is a strategic hub, and home to all of the NGG staff functions. Turati is where the behind the scenes driving force of NGG is brought to life; this is harmonized with the archive exhibits of brand collaborations found throughout the office


The position is part of the Customer Service Department. You will be the point of contact for specific clients managing order book flow and monitoring and ensuring product ships are on time.


    • Manage Order Management and Back Office activities regarding Italian and foreign Concessions.
    • Ensure the relationship and service to the customer in all phases of the life of the order in the time, mode and quality levels established by the company
    • Management of transport and/or customs documents
    • Management of shipments respecting the timing required by the customer/company also through the use of portals for reservations and sending goods
    • Customer support aimed at achieving the highest customer satisfaction
    • Ensure the correct execution of Claims
    • Prepare order monitoring reports
    • Coordination with internal functions especially Digital


    • Degree and/or experience in Customer Service contexts (preferably in the luxury sector)
    • Strong communication skills
    • Customer service attitude
    • Strong attention to detail, punctuality
    • Problem-solving
    • Excellent knowledge of written and oral English
    • Good knowledge of the main IT tools and specifically of Microsoft Office applications
    • Knowledge of export documents and customer interface programs Concessions
    • Knowledge of customs documentation for EXTRA EU shipments


    • Great compensation package (in consideration of your professional experience)
    • Lunch tickets
    • Discounts on all NGG brands and partners including FARFETCH and Browns
    • Be part of a young, dynamic and creative company with over 40 different nationalities
    • Brand new headquarters located in the centre of Milan


    • New Guards Group is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, colour, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

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