eCommerce Fraud Analyst

Neiman Marcus
Irving, Texas, United States
19 Mar 2022
09 Sep 2022
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

The eCommerce Fraud Analyst is responsible for identifying potential fraudulent customer orders for The Neiman Marcus Group.

Key Performance Elements:
  • Self-starters must efficiently analyze information and navigate multiple systems to detect and prevent internet- and store-related fraud
  • Professionally communicate with customers to verify pending order details
  • Reach daily quotas for hourly order review rates
  • Ability to make sound business decisions based on information available
  • Identify trends to reduce unnecessary expense
  • Understand the global impact of daily job requirements financially as well as for our customers
  • Working knowledge of credit card fraud
  • Strong internet skills and investigative nature are required to differentiate good customers from bad
  • Ability to work in a fast-paced environment and with a sense of urgency

  • High school diploma
  • 1 yr previous experience in fraud prevention
  • Moderate to Advanced computer skills
  • Strong decision making and analytical skills
  • Ability to communicate effectively
  • Flexibility with scheduling to meet business needs, including working some weekends and/or holidays
  • Current schedules available are:
    • Tuesday through Saturday 7:00 am-3:30pm (negotiable), with one late shift of 9:30a-6p.
    • Sunday through Thursday 7:00 am-3:30pm (negotiable), with one late shift of 9;30a-6p.
  • Internal candidates must have excellent performance/productivity statistics in their role
  • Exceptional attendance record is essential
  • Previous knowledge of Accertify is preferred

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