Store Manager - Westfield

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

A great opportunity for an experienced retail leader to join our Westfield Store. As Store Manager you will provide leadership, setting an exceptional standard for the store and inspiring the team to achieve it. You will own the customer experience, driving customer satisfaction and increasing brand loyalty through driving performance and growth, through excellent operational and commercial execution.

RESPONSIBILITIES

• Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
• Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
• Monitor, coach and provide feedback to the store team to deliver excellent customer experience
• Lead, inspire and manage a high performing, positive store team
• Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
• Establish a learning culture and maintain a strong connection of the store team to the Brand
• Have excellent product knowledge and drive the same standard across the store team
• Maintain a strong understanding of product sales performance and optimise sales of the available inventory
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance

PERSONAL PROFILE

• Proven strong performance within a senior store management position
• Proven ability to network, recruit, train, develop and assess talent.
• Strong verbal and written communication skills.
• Proven ability to increase sales and profitability.
• Demonstrate sound commercial and brand awareness.
• Proven ability to drive and maintain exceptional customer service standards
• A passion for and interest in fashion, and a luxury ethos.
• Flexible to work as required to meet store needs.
• Technical proficiency with SAP and MS applications.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || MAINLINE || n/a ||