Warehouse Operations Lead - FARFETCH

JP Tokyo
24 Mar 2022
11 Jun 2022
Full Time
Luxclusif is a preowned luxury fashion tech company, that enables brands and retailers to buy & sell used goods through innovation and technology. We have developed a unique Resale as a Service solution utilized by the world's largest retailers, and are also a global distributor (B2B player) of pre-owned luxury fashion for businesses. We currently have offices and warehouses in Portugal, Estonia, US, China, Japan, and the Philippines.

In December 2021, Luxclusif became part of the FARFETCH Group family of companies, which will help guide evolution and growth in this next chapter of our journey. Luxclusif upholds transparency, excellence, ambition, motivation and teamwork as its core values.

We foster curiosity, by continuously providing our team members with avenues to explore, experiment, innovate and disrupt the current luxury resale model - in a nutshell, that is our essence. Tech resale, circular economy & sustainability - all in one.


The Operations team is a key team in the company that provides business support, enhancing organizational performance. The Operations Team is responsible for managing Luxclusif's end-to-end product journey. Including Logistics fulfillment, Quality Control, and Cost Management. Currently, the Ops team has colleagues located in the Philippines, Portugal, China, and Japan.


Our Tokyo office is positioned in the central fashion district, Harajuku / Omotesando, where Japanese street trends flourish. Our modern office has a fantastic view of Tokyo, where everyone can enjoy the dynamic city landscape. It's home to our Japan-based Business Development, Marketing and Partner Services teams.


Luxclusif is looking for a talented highly motivated Warehouse Operations Lead in Japan, becoming part of our global warehouse network and a part of our Production team.


    • New Supplier onboarding, including representing the company's interests towards the Supplier, terms & conditions definition per partner, logistics flow presentation.
    • Account Management of the portfolio of existing suppliers - active monitoring of day-to-day flow (such as order placement, monitoring fulfillment of delivery commitments).
    • Continuous improvement of the existing process in Supplier Management in Japan.
    • Lead coordination between the Manila team and our Japan Warehouse.
    • Troubleshooting and regular operational meetings with Warehouse team ensuring translation and bridging of the Manila team's topics.
    • Inbound coordination with Warehouse regarding incoming stock JIT.
    • Further, develop the warehouse capability and scalability in line with the company's goals.
    • Liquidation / BBox / Repair coordination.
    • Initiate and lead negotiations with local logistics partners in Japan. Improvement of overall PnL balance with our partners maintaining high levels of performance. (DHL,UPS, Post office,..


    • You are graduated preferably in Supply Chain, Logistics or related fields.
    • You have an analysis and Project Management background with at least 3 years of experience using data to understand operational performance.
    • You are able to understand Tech development in support of Supply Chain initiatives and coordinate these initiatives.
    • You are amazing at communicating in both English and Japanese (mandatory for this role).
    • It would be nice, but not mandatory some experience in luxury brands and the fashion industry.


    • FARFETCH Equity plan
    • Annual Leave entitlement above statutory and sabbatical program
    • Well-being support and tools
    • Volunteer opportunities and Giveback Days


    • Luxclusif is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively strategy throughout our business, partnerships and communities.

Join Luxclusif (part of the FARFETCH Group) as a Warehouse Operations Lead based in Tokyo, Japan!${description2}

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